Dedicated Driver Operations Senior Coordinator

Airspace

17h•$65,000 - $75,000•Remote

About The Position

The Senior Operations Coordinator is the administrative and documentation backbone for the DD Operational Support Team, primarily supporting the Manager of Operational Support, with additional support for Talent Acquisition Specialists and Regional Managers as capacity allows. This role keeps recruiting, onboarding, and training running on schedule by owning scheduling logistics, candidate and training records, and documentation upkeep. It also supports Regional Managers with performance administration, including metrics tracking, coaching documentation, and PIP paperwork. Reporting to the Manager, DD Operational Support, this role sits alongside recruiting and support functions within the DD Operational Support Team. This is a detail-oriented, process-driven role best suited for someone who is organized, discreet with sensitive information, and comfortable managing recurring documentation and scheduling cycles across multiple stakeholders at once. As the Dedicated Driver program continues to grow, this role is expected to grow with it. The responsibilities outlined here represent the current scope, and the right candidate should be comfortable taking on new tasks and workflows as the team's needs develop over time.

Requirements

3+ years of experience in an administrative, coordinator, or operations support role, ideally supporting recruiting, training, or field management functions
Strong attention to detail, particularly when managing schedules, candidate records, and performance data
Comfortable working in Salesforce (SFDC), an ATS, or an LMS, or eager to learn; prior experience with any of these is a plus
Excellent written communication skills; able to coordinate across multiple stakeholders and summarize data clearly
Reliable and self-directed, with a proactive communication style when issues arise
Able to work within a remote, cross-timezone team environment
Discreet and trustworthy when handling confidential candidate and personnel information
Comfortable juggling competing priorities across recruiting, training, and performance support
Demonstrated ability to manage a higher volume or more complex caseload with minimal oversight
Experience mentoring or supporting the ramp-up of junior team members
Track record of identifying and improving administrative processes, scheduling workflows, or documentation systems
Comfortable acting as an escalation point and exercising independent judgment on ambiguous cases

Nice To Haves

Prior experience with Salesforce (SFDC), an ATS, or an LMS is a plus

Responsibilities

Coordinate interview scheduling and candidate pipeline logistics, including maintaining and updating candidate records, in partnership with the Talent Acquisition Specialists, keeping candidates moving through the hiring process without delay
Support the Talent Acquisition Specialist with candidate interviews as needed, which may include screening calls or sitting in on interview panels
Confirm new drivers' account setup and onboarding requirements are fully complete before their start date
Help the team track and maintain driver performance metrics and dedicated driver department reports, flagging trends and outliers that warrant attention
Monitor shared email queues and route inquiries to the appropriate team member as needed
Draft and send mass communications to drivers on an as needed basis such as emails, text blasts, or newsletters
Organize documentation storage and confirm naming conventions are followed consistently across recruiting, training, and performance records
Monitor live Dedicated Driver orders in real time, checking for order and app milestone accuracy as shipments move through each stage
Partner directly with the Talent Acquisition Specialist, Onboarding & Training Manager, and Regional Managers to understand upcoming scheduling and documentation needs, preparing materials in advance of deadlines
Escalate documentation gaps, missed deadlines, or inconsistencies to the Manager, DD Operational Support Team
Maintain confidentiality and sound judgment when handling sensitive candidate and personnel information
Order and coordinate shipment of driver equipment (e.g. uniforms, badges, placards)
Support curriculum updates by identifying training gaps and routing them to the training owner for revision
Serve as a secondary owner of training/certification tracking, capable of stepping into training program ownership during transitions
Take on ad hoc administrative tasks and projects for the broader DD Team as they arise
Support onboarding and training of new Operations Coordinators on recruiting, training, and performance documentation workflows
Identify and recommend improvements to scheduling processes, training tracking, workflows, and documentation templates
Serve as the point of escalation for complex or ambiguous scheduling or documentation cases before they reach the Manager, DD Operational Support
Support a larger scope across recruiting, training, and Regional Manager needs with greater autonomy and less day-to-day oversight
Assist with building or updating reports as reporting needs and issues arise
Supporting additional administrative needs as the program and client base expands
Assisting with reporting and performance visibility tools for the DD Operational Support team
Investigate and resolve weekly driver pay discrepancies, coordinating with Regional Managers and other systems of record as needed
Taking on additional Salesforce-based processes as they are developed and documented