Dedicated Customer Service

TMC Transportation•Alvarado, MN

About The Position

The Customer Service Representative manages ongoing relationships with customers in a designated area by accepting freight, resolving issues, and maintaining customer requirements. The role involves coordinating freight with available trucks, supporting productivity goals, and communicating with customers and internal teams. The representative also uses web-based technology and computer databases to track operational data and enter customer and shipping information.

Requirements

Four-year degree, preferably in Transportation and Logistics, and/or relevant experience.
Fluent keyboard proficiency and 10-key skills.
Ability to plan and organize, attention to detail, and strong problem-solving skills.
Strong customer solicitation skills.
Excellent interpersonal skills.
Ability to function in a fast-paced work environment and tolerate stress.
Ability to write routine reports and correspondence.
Ability to sit and use a telephone and computer simultaneously for extended periods.
Ability to speak and hear clearly in a high-volume telephone environment.

Responsibilities

Develop and maintain relationships with customers.
Help ensure driver and company productivity goals are met.
Review incoming trucks and speak directly with customers to obtain load information and book freight on available trucks.
Maintain an assigned territory of customers.
Maintain and log pre-booked freight that cannot be immediately assigned.
Contact new and existing customers to solicit additional freight as needed to load trucks in the designated area.
Research and resolve customer inquiries and problems.
Communicate effectively with customers, sales, fleet managers, and other internal personnel.
Participate in total quality management and process improvement teams.
Use web-based technology to gather and track operational data.
Enter customer data and shipping instructions into a computer database.