Dedicated Console Operator HQ (70328)

Inter-Con Security Systems • Detroit, MI

8h

About The Position

Inter-Con Overview Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con is Everywhere Security Matters. Job Opportunity: Dedicated Console Operator Position Overview: Inter-Con Security is hiring a Console Operator to join our team in a dynamic role, reporting to Site Security Management. As part of the team, you will handle both emergency and non-emergency situations with precision, maintain site safety protocols, and contribute to a secure environment at our client sites.

Requirements

• High school diploma or equivalent
• Previous dispatcher or console operator experience, or 1 year of Security experience at GM.
• General understanding of security operations and interest in learning dispatch operations.
• Strong problem-solving skills with the ability to work independently.
• Exceptional customer service, organizational, and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to make quick, decisive actions in emergency situations.
• Ability to interact effectively with individuals at all levels and across diverse cultures.
• Team-oriented with the ability to make sound judgments.
• Proficiency in Microsoft programs and common console operation equipment.
• Ability to physically respond to emergency situations, including carrying out duties in stressful and high-pressure environments.
• Must maintain a professional and ethical demeanor, providing courteous interaction with all employees and visitors.

Nice To Haves

• 2+ years of public sector dispatch or emergency operations center experience.
• 2+ years of verifiable data center security experience.
• 3+ years of verifiable private/corporate security experience.

Responsibilities

• Perform Emergency Dispatch and Recording Coordinator duties as per the Site's Emergency Response Plan.
• Direct security personnel during both emergent and non-emergent situations.
• Dispatch, communicate, and relay crucial information to the appropriate personnel, especially in high-stress scenarios.
• Monitor and respond to site alarm systems, including fire alarms, access control, and intrusion systems.
• Implement emergency protocols such as evacuation and sheltering during fire alarm events.
• Maintain accurate logs and official records related to assigned duties.
• Communicate with external agencies when necessary.
• Advise management on emergent and non-emergent situations.
• Maintain professionalism in all situations, including high-pressure emergencies.
• Participate in site-specific training, fire, and safety exercises.
• Uphold integrity and professionalism in all aspects of the role.
• Complete AIMS reports and ensure the proper administration of the hot work permit process.

Benefits

• Competitive Pay
• Recognition and Reward Programs.
• Training and Career Development.
• Opportunities for Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan.
• Uniform and equipment provided
• Additional benefits vary depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees