ONSITE - Dedicated Client Service Partner - Cigna Healthcare - Rochester, MN

Cigna Group•Rochester, MN

19h•Onsite

About The Position

This role is for a Dedicated Client Service Partner with Cigna Healthcare, located onsite in Rochester, MN. The primary focus is to provide high-impact support for Cigna products, benefits, and claims, while building strong client relationships. The partner will act as an extension of the Cigna Account Management team, ensuring a seamless benefits experience for HR teams and employees. Key responsibilities include resolving escalated issues, enhancing employee experience through insights, building client partnerships, educating employees on plan offerings, and supporting various client activities like new-hire onboarding and wellness initiatives.

Requirements

High School Diploma or GED - required
Professional experience in insurance, healthcare, managed care, or a related industry – required
Familiarity with benefits, administration platforms and CRM systems – required
Proficiency in Microsoft Office Suite; (Word, Excel, Outlook) – required
Highly self-motivated and proactive, with the ability to independently manage multiple priorities and deadlines with minimal direction - required
Demonstrated problem-solving skills with the ability to negotiate, manage expectations, and deliver creative solutions - required
Strong communication skills with demonstrated ability to deliver clear messaging to employees and client audiences, required
Willingness to work a flexible schedule and travel up to 30% (Scottsdale, AZ; Rochester, MN; Jacksonville, FL) required
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working at home occasionally or permanently.

Nice To Haves

bachelor’s degree - preferred
Leadership skills, including the ability to influence, consult, and guide without direct authority - highly preferred
Proven track record of relationship-building with clients and cross-functional partners - highly preferred

Responsibilities

Provide onsite, hands-on support in the Rochester Minnesota location, as an extension of the Cigna Account Management team to ensure a seamless benefits experience for HR teams and employees
Take ownership and resolve escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions
Ensure an exceptional employee experience by delivering insights that strengthen client satisfaction, inform Account Management strategy, and enhance program results
Leverage relationship management expertise to build strong partnerships with key clients and act as their trusted liaison
Support our client ONSITE, five (5) days per week in Rochester, MN with occasional after-hours event support and limited travel as needed both out of state and to other locations within the Rochester, MN area
Educate employees on plan offerings and optimize benefit usage through presentations, lunch-and-learns, and client-aligned communications
Support new-hire onboarding, open enrollment, and health fair activities, including coordinating and supporting onsite client wellness initiatives