Dedicated Account Representative

American Express Global Business Travel

2d • $60,200 - $111,800 • Onsite

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. You'll provide strategic support and direct collaboration to our Client Service Manager and client, helping enhance travel programs through day to day operational support, focused project work and seamless partnership. We are looking for a collaborative team member who thrives in a global environment, moves with purpose, brings high energy, and is committed to delivering exceptional results. You're detail-oriented, proactive, and comfortable advocating for clients while maintaining strong internal partnerships.

Requirements

• 2+ years in travel management, corporate travel support, or related field
• Full professional fluency in English; preferred additional language fluency (Spanish, French, Mandarin, or other languages serving our client base)
• Demonstrated success managing multi-faceted, time-sensitive projects
• Strong facilitation, written documentation, status reporting, presentation, and negotiation skills; ability to translate complex technical requirements into clear client-facing summaries
• Proficient in Microsoft products; experience with travel management systems; preferred experience with Egencia, Concur, Coupa, or similar travel/expense management platforms
• Ability to troubleshoot issues independently, analyze data, and recommend solutions
• Proven ability to manage multiple priorities effectively in a fast-paced environment
• Strong dedication to quality, client satisfaction, and resolving issues to high standards; preferred experience in account management or client-facing roles

Nice To Haves

• preferred additional language fluency (Spanish, French, Mandarin, or other languages serving our client base)
• preferred experience with Egencia, Concur, Coupa, or similar travel/expense management platforms
• preferred experience in account management or client-facing roles

Responsibilities

• Provide day-to-day operational support and answer general user questions (non-booking related)
• Create and monitor support cases as needed for post booking and program management issues
• Execute site administration across multiple platforms to optimize client setup
• Facilitate implementation of new tools and processes for travel operations
• Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly
• Generate ad-hoc reporting as agreed upon with client team and account management
• Audit and analyze client travel program data to identify inconsistencies and develop solutions
• Project Management on select initiatives to achieve established goals and deliverables
• Maintain expertise in Egencia and Global Alliance Partner offerings and communicate product upgrades, functionality enhancements, and best practices to appropriate stakeholders
• Advocate for clients internally with management, support teams, and product development

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed