Deco Department Manager

Floor & Decor•Port Chester, NY

21h•$19 - $37•Onsite

About The Position

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. This role involves driving sales, ensuring a quality shopping experience, strategic merchandising, maintaining store presentation standards, and guaranteeing the safety and security of customers and employees. The manager will also support seamless customer service focus by creating a friendly, helpful, knowledgeable, and quick environment for customers and co-workers. Additionally, the role includes administrative tasks such as competitive shops, communicating pricing and inventory issues, analyzing business reports, and utilizing computer systems for inventory management. The manager will also ensure brand and operating standards are met, interface with corporate headquarters, and perform additional managerial duties as necessary.

Requirements

Three to five years retail management experience and proven ability to direct operations.
Ability to perform in a high volume, highly complex location.
Ability to demonstrate initiative and be a self-starter.
Demonstrated proficiency in recruiting, hiring, and training associates.
Excellent communication, interpersonal, and analytical skills.
Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
Demonstrated ability to increase the company’s overall market share.
Must possess excellent customer service skills and work well under pressure.

Responsibilities

Achieve sales budgets and provide an exceptional shopping experience.
Drive, teach, and adhere to the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services).
Engage customers and ensure store associates provide quality customer service.
Strategically merchandise and utilize company guidelines for merchandising practices.
Ensure store presentation standards are achieved and maintained.
Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus.
Conduct weekly competitive shops.
Communicate pricing and/or inventory issues to the senior team.
Analyze and work all business reports (Profit Loss statements, Category Performance Report, Business Analysis Tool Report, Store Purchase Order Analysis Report, Store Price Change Report) to optimize merchandising, in-stock, and pricing.
Utilize computer and point of sale systems for accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
Ensure brand standards and operating standards meet or exceed expectations.
Interface with corporate headquarters employees.
Ensure maximum scheduling coverage during peak traffic periods.
Review and assess the performance of associates on a timely basis.
Train, develop, supervise, and define workload of store associates.
Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
Ensure compliance to scheduling, hiring, payroll, and business planning processes.
Monitor, maintain, and follow company policies; support company expectations and systems.
Perform additional managerial duties as necessary.
Assist the Chief Executive Merchant in handling store-level human resources or loss prevention issues.
Be available to open and/or close the store in an effective manner.