Deckhand - City Cruises Chicago
About The Position
The Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. Hornblower Group is a global leader in experience and transportation with a 100-year history. Their portfolio includes water- and land-based experiences and ferry and transportation services. City Experiences is their premier experience division, offering dining and sightseeing cruises and walking and food tours. City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States. Hornblower Group’s subsidiaries include Hornblower Marine, Seaward Services, Inc., and Anchor Operating System, LLC. Hornblower Group operates in over 10 countries and serves more than 20 million guests annually. Headquartered in Orlando, Florida, they have additional corporate offices in San Francisco, Boston, Chicago, London, New York, Dublin, and across Ontario, Canada.
Requirements
- Candidates must be able to reliably commute to and from the dock for schedule shifts
- Pre-employment and on-going random drug testing are required for all marine personnel
- Must be at least eighteen (18) years of age
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation – actively looking for ways to help others
- Energetic and enthusiastic personality essential
- Will work for extended periods of time without sitting
- Must be able to lift up to fifty (50) pounds
- Must be able to throw mooring lines from ship to pier
- Must have normal color vision to accurately interpret navigational lights and color-sensitive system and safety displays
- May be required to apply for a Transportation Workers ID Card
- Will be required to be available for work on all major holidays
- Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
- Ability to stand and walk for extended periods, frequently throughout a shift.
- Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
- Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
- Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
- Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
- Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
- Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
- Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
- Successfully complete vessel-specific safety and emergency training.
- Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.
Nice To Haves
- High School Diploma (or GED or High School Equivalence Certificate) preferred
Responsibilities
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
- Follow safety procedures in order to ensure the protection of passengers and vessel
- Participate in routine safety drills to prepare for major incidents
- Handle lines to moor vessels to pier
- Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses
- Assist Captain and supervisory personnel in maintain vessel equipment and systems such as HVAC, engine, and technical equipment
- Maintain the cleanliness and safety of all common areas
- Sweep, mop, and wash down decks and exterior to remove dirt, and debris, using brooms, mops, brushes, and hoses
- Load or unload materials from vessels; gather and remove trash from vessel
- Service, clean, and supply restrooms
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Additional job duties assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
