DECK SUPERVISORS

Hubbard Family Swim School•Goodyear, AZ

3d•$18 - $26•Onsite

About The Position

Under the direct supervision of the Site Supervisor, the Deck Supervisor oversees all activities in and around the pool and the Hubbard Family Swim School (HFSS) facility. This includes customer service, swim instruction, pool maintenance, and safety. The Deck Supervisor works closely with swim instructors and is immediately responsible for the children's safety. They ensure instructors foster a welcoming environment, create dynamic swim experiences, and that level skills are achieved promptly. The role requires ethical conduct, individual initiative, responsive service, swift problem-solving, leadership, organization, progressive decision-making, and personal responsibility.

Requirements

High school degree
Minimum of 1 year job-related experience as a HFSS Swim Instructor
Must be able to work flexible hours with evening and weekend work required
Minimum 1 year commitment to HFSS
Emotional maturity
Enjoyment of water
Personal acceptance of the 4 core values of HFSS
Upon hire, current CPR/AED/FIRST AID and lifesaving/guard certification required
Warmth and Humor: Ability to draw customers in and make them feel welcome, and make customers and staff laugh.
Communication: Ability to communicate clearly and professionally both verbally and in writing; professionally and patiently handle incoming requests and resolve issues promptly and thoroughly.
Verbal Communication: Ability to quickly assess customer/child needs and communication style, and speak to them in their 'language'.
Problem Solving: Ability to investigate issues, analyze information, draw conclusions, and find solutions.
Accountability: Ability to accept responsibility for actions, find solutions, and handle issues in the best interest of both customer and company.
Results Focused: Eagerness and drive to get things done without frequent reminders; initiative; ability to establish priorities and organize resources.
Detail Oriented: Ability to achieve a high level of accuracy in communication, mentoring, management, daily operations, and processing requests; ability to perform a variety of tasks simultaneously.
High Integrity: Desire to act morally, ethically, and honestly; exhibit high character always.
Leadership: Ability to serve something greater than oneself, be part of the team, recognize qualities in others, promote and train others, foster a cooperative work environment, and make life more enjoyable for supervisors and peers.

Nice To Haves

Prepares for customer inquiries by studying products, services, and customer service processes.

Responsibilities

Perform duties in a manner that exemplifies HFSS’s Core Values – Everyone is Family, Do Small Things With Great Love, Whatever It Takes, and Embrace Learning.
Know, understand, enforce, and follow all HFSS policies, rules, regulations, safety guidelines, and emergency procedures associated with swim lessons, ensuring the safety of all swimmers.
Demonstrate comprehensive knowledge of HFSS Core Values, teacher standards, programs, systems, levels, skills, progress reports, lesson techniques, regulations, and procedures.
Demonstrate commitment to customers, swimmers, and staff through professional presentation, initiative, enthusiasm, personal attention, follow-through, detail orientation, and flexibility.
Greet swimmers, parents, and staff warmly and develop positive relationships.
Continuously educate customers and staff on company information, including new and existing programs and policies.
Communicate professionally and patiently with parents regarding their child’s swimming experience, documenting inquiries/responses and escalating issues to the Site Supervisor as needed.
Proactively work with the Site Supervisor to identify and resolve issues regarding staff, facility, customers, and swimmers.
Oversee the operation of the pool, pool deck, equipment/pump rooms, staff room, and showers, ensuring facilities are clean, organized, free of litter, and safe.
Monitor pool equipment and perform chemical tests to ensure water quality, recording data.
Communicate daily with the Site Supervisor regarding any staff, customer, equipment, and/or facility issues.
Communicate with the front desk, parents, teachers, and students regarding lane, level, or teacher changes.
Manage swim instructors during their shifts, including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions.
Ensure all swim instructors maintain a high level of customer service and follow all company core values and procedures.
Ensure classes are organized effectively and running appropriately.
Observe and monitor students’ abilities, making recommendations for advancement and placement, and ensuring swimmers achieve level skills in a timely manner.
Learn and refer to swimmers by name.
Continuously learn and move steadily toward expert status in specific job duties.
Act as a role model to all customers, swimmers, and staff, setting a positive example in conversation, personal habits, and attitude.
Perform miscellaneous job-related duties, including teaching swim lessons, training/monitoring teacher performance, and maintaining student evaluations and operational records.
Assist with opening and/or closing the facility, ensuring all safety procedures and appropriate checklists are followed.
Attend staff meetings and training as scheduled.
Be flexible with schedule and willing to help coworkers, including substituting.