Decision Scientist Senior

Salesforce•San Francisco, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Department Overview Data Solutions is the force that propels Salesforce into the AI era, informing—through trusted data and artificial intelligence—the path forward to be smarter in every dimension. Delivering everything from financial forecasting and customer health to adoption insights and curated data, Data Solutions serves as the unbiased partner to every data trailblazer across Salesforce. As part of this organization, Cloud Analytics operates as the strategic product analytics engine, partnering directly with cloud leadership to drive high-stakes decision-making through rigorous metrics and insights. Sitting within Cloud Analytics as a forward-deployed partner to AgentExchange, this role collaborates hand-in-hand with product, engineering, and data leadership to co-build the foundations, core metrics, strategic insights, and autonomous agents driving the product forward.

Requirements

5+ years of hands-on experience in data science, decision science, or quantitative analytics, with a proven track record of delivering insights and models that influence product strategy.
Practical experience building agentic workflows, integrating LLMs, or automating complex data pipelines using modern AI frameworks. You actively leverage AI to build smarter, faster analytics systems.
Strong proficiency in statistical programming languages (Python or R) and modern data science tools, alongside advanced SQL skills for complex data extraction and feature engineering.
Master’s degree (or Bachelor’s with equivalent practical experience) in a quantitative discipline (e.g., Computer Science, Engineering, Economics, Statistics, or Applied Mathematics).
Excellent written and verbal communication skills, with a demonstrated ability to synthesize technical details for product and business partners.
A strong bias for action and personal accountability, comfortable navigating ambiguity and working independently in a dynamic, matrixed environment.

Responsibilities

Apply rigorous quantitative and statistical methods, including experimentation, causal inference, tradeoff analysis, and modeling under uncertainty to inform product initiatives and diagnose complex business challenges.
Deliver clear recommendations that drive product and business decisions.
Partner directly with product managers, engineering leads, and cross-functional stakeholders to translate complex analytical findings into clear, actionable business recommendations.
Architect, evaluate and govern autonomous AI agents to automate complex data science tasks, accelerating our analytical throughput and decision systems.
Incorporate AI solutions into daily analytical workflows to drive faster time-to-insight.
Contribute technical expertise to the AgentExchange product analytics roadmap, taking end-to-end ownership of project execution and delivery.
Define, build, and track key performance indicators to monitor AgentExchange adoption, feature health, and long-term user engagement.
Practice and promote high standards for technical rigor, code quality, and documentation, providing informal mentorship to peers across the Cloud Analytics organization.