Decision Science Manager - Customer Strategic Analytics

Best Buy•Richfield, MN

2d•Hybrid

About The Position

As a Decision Science Manager, you turn customer data into clear direction for the business. You work across teams to answer tough questions about customer behavior, growth, and performance. You scope your own work, run advanced analysis, and present insights in a way leaders can use. You also help raise the bar for analytics by coaching others and improving how work gets done. This role is hybrid, which means you will be required to work on site at the Best Buy corporate office in Richfield, Minnesota, on Monday, Tuesday, Wednesday and Thursday. The recruiter or hiring manager will provide more details during the hiring process.

Requirements

5 years in analytics, decision science, or a related field
5 years using advanced statistical methods to solve business problems
5 years working with SQL and tools like Python or R
2 years using data visualization tools such as Tableau, Power BI, or Looker
2 years of automating work and building dashboards for process efficiencies and improving workflows
Bachelor’s degree in a quantitative or business field

Nice To Haves

Experience in customer analytics
1 year of people leadership
Experience coaching or mentoring analysts
Strong communication skills with senior leaders
Master’s degree in a quantitative or analytical field

Responsibilities

Turn open-ended business questions into clear, structured analytics plans
Run advanced analysis using SQL, Python, or R to uncover growth drivers
Translate complex data into clear insights and recommendations for leaders, confidently influencing customer decisions by serving as a trusted thought partner who helps operationalize data‑driven strategy and execution
Partner with teams across analytics and the business to align on approach and results
Own monthly and quarterly business review customer reporting and analysis
Coach analysts and support their development and day-to-day work