Decision Science Analyst Senior – Life Company Data and Analytics

USAA•San Antonio, TX

8d•$114,080 - $218,030•Hybrid

About The Position

Join USAA Life Company Analytics as a Decision Science Analyst Senior and play a pivotal role in serving and protecting more members. As a Senior Decision Analyst, you will partner closely with leaders across product, underwriting, and sales to uncover insights that drive growth, improve member experiences, and inform strategic decision-making. This is an opportunity to work on high-impact initiatives across Life Insurance, Health Insurance, and Annuities while helping accelerate USAA's growth strategy through data-driven innovation. We're looking for a curious, strategic thinker who thrives in ambiguity, enjoys solving meaningful problems, and is passionate about using analytics to drive measurable business outcomes. This role provides decision support for business areas across the association. This will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

Requirements

Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a business or quantitative field OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree)
6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. Life Insurance, Marketing etc.) for a total of 6 years combined experience OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. Life Insurance, Marketing, etc.).
Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.
Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

Nice To Haves

US military experience through military service or a military spouse/domestic partner.
5 or more years of experience leveraging SQL, Python, and statistical methods to integrate and analyze data from disparate sources, delivering insights that influence strategic business decisions and improve organizational performance.
Advanced data visualization, communication, and executive presentation skills, with the ability to translate complex analyses into compelling narratives that inform strategy, influence stakeholders, and accelerate business outcomes.
Experience leveraging advanced analytics and data science techniques, including statistics, machine learning, optimization, simulation, or related quantitative methods.
Proven success building trusted partnerships across teams and with business stakeholders, balancing independent execution with strong collaboration to solve complex business problems
Demonstrated ability to operate effectively in ambiguous, fast-paced, and evolving environments, adapting quickly to changing priorities while maintaining focus on business impact.
Expertise in call center, sales funnel, underwriting, and customer analytics, preferably within Life Insurance, Health Insurance, Annuities, or other financial services products

Responsibilities

Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.
Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
Translates recommendation into communication materials to effectively present to various levels of management.
Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.
Provides subject matter expertise in operationalizing recommendations.
Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data).
Identifies opportunities to continue to learn in the data and analytics space, whether informal (e.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (e.g. Certifications or advanced coursework).
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.