Decision Platforms Manager

Bank of America•Plano, TX

8d•$142,800 - $159,600•Onsite

About The Position

This job is responsible for influencing strategic direction and developing tactical plans to achieve goals through advanced coding and/or metadata management, providing support and technical leadership for platforms, operations and specialized functions. Key responsibilities include driving cross-channel client & prospect eligibility, targeting, and platform enablement to achieve program and strategic goals. Job expectations include interacting extensively with senior leaders, translating business needs into technical requirements providing comprehensive solutions to complex problems.

Requirements

Decision Engines (ex: PowerCurve, ODM, Pega etc.)
SQL, SAS or other programming experience
General understanding of system integration protocols
Experience in Agile Delivery (Product Owner, Product Manager)
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Previous experience in team management with at least 5-8 resources
Business Operations Management
Business Process Analysis
Collaboration
Executive Presence
Solution Delivery
Process Change Management
Coaching
Continuous Improvement
External Resource Management
Oral Communications
Active Listening
Hiring and Onboarding
Performance Management
Recruiting
Retention

Responsibilities

Manages a team of decision engine analysts; including capacity management, project assignments, ensuring adherence to SPI/SOPs and general performance management of the associates within the team
Performs complex analysis of business objectives and priorities to design optimal solutions which can be deployed through varying decision engines
Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
Supports execution of large-scale projects, such as platform conversions or new project integrations
Independently leads initiatives from the point of requirement gathering to production implementation
Provides ongoing consultation support to Line of Business partners and constantly looks for improvement opportunities
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.