Decarbonization Advisor

Abode Energy Management•Concord, MA

1d•$70,000 - $80,000•Hybrid

About The Position

Building from its core expertise of administering residential energy efficiency programs, Abode implements many utility and government-sponsored programs helping homeowners and small businesses develop and implement plans to electrify and decarbonize their buildings, while supporting contractors to provide quality decarbonization services. The Massachusetts (MA) Decarbonization Advisor (Advisor) will provide a variety of support services virtually and in-person, including decarbonization consultations, presentations, and trainings. This is a terrific opportunity for someone with a strong background in building science and energy efficiency, as well as the ability to translate technical jargon into actionable, practical guidance that helps realize the climate benefits of electrification. This position will join the MA Heating and Cooling team, which currently supports a Heat Pump Installer Network of 1,800 contractors and provides Decarbonization Consultations to thousands of homeowners each year.

Requirements

Strong technical expertise in residential and small-medium commercial building science and energy efficiency
A degree in building science, mechanical engineering, sustainability or other related fields, and/or Industry certifications such as CEM, BPI, LEED, or other related credentials
Previous experience in and knowledge of building science obtained through work in utility energy efficiency programs, HVAC design or installation, construction, or other related businesses.
Demonstrated aptitude for learning industry jargon and technical content and translating it into clear, concise, digestible information.
Previous experience in an advisory, educational, or customer service role providing advice or assistance to customers.
Familiarity with navigating government or utility incentive programs.
Previous experience working as a contractor or engaging with such contractors.
Ability to travel to locations in MA as needed.
Effective oral and written communications skills; both 1:1 and in making presentations to groups.
Demonstrated aptitude in quickly learning and working with software such as Microsoft Office, Salesforce, and energy modeling tools.
Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
Adaptable, flexible, collaborative team player that brings a positive can-do attitude.
A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.

Nice To Haves

Fluency in Spanish or Portuguese as well as English is a plus.

Responsibilities

Provide virtual consultations to residential customers considering decarbonization solutions, with a heavy focus on heat pumps.
Help homeowners understand the capabilities and limitations of heat pump technology based on their home’s attributes and their goals for the systems.
Utilize Abode’s proprietary quote review tool to consult virtually with residential customers to compare and evaluate equipment options for adopting heat pumps.
Engage with heat pump contractors, distributors, manufacturers, and customers.
Provide ongoing support to both contractors and customers, with tasks including managing a shared inbox/phone line for contractor inquiries, responding to and helping to resolve customer and contractor issues, and conducting regular reviews of contractor certifications and following up as needed to obtain renewed documents.
Collaborate with internal and external partners to develop new program tools, as well as deliver on the creation and/or improvement of resources to meet evolving program needs and technology updates.
Stay current with evolving standards for the recommended design and installation of heat pumps, providing fact-based, useful advice to homeowners and contractors.
Other tasks as assigned by your Manager, including administrative duties (i.e. answering phone calls, staffing program inboxes, and conducting data review).
The Advisor role will evolve over time to encompass new or changing responsibilities as these programs mature.