Debt Settlement Company (DSC) Coordinator

Bounce • Rochester, NY

3d • $26 - $28 • Hybrid

About The Position

Bounce AI is looking for a Debt Settlement Company (DSC) Coordinator who can interact with Debt Settlement Companies (DSCs) and Attorneys to negotiate settlement plans on behalf of the consumers they are representing. The successful candidate will be able to accept ownership for effectively and efficiently communicating with these third-party companies to resolve as many accounts enrolled in their programs as quickly as possible.

About Us
Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
With a team based in Israel, and New York, we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and build partnerships with top creditors and fintech companies.

Requirements

• Strong verbal and written communication skills
• Very proficient with Excel and Word
• High attention to detail and critical thinking
• Problem-solving, negotiation, and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Ability to work in a fast-paced and changing environment

Responsibilities

• Oversee the processes for identifying consumers who are represented by DSCs/attorneys and negotiating settlements on the accounts enrolled with these representatives
• Establish relationships with key contacts at DSCs and law firms to streamline processes and drive performance
• Manage inbound and outbound communication with consumers’ DSC and attorney representatives
• Contact represented consumers whose accounts are not being resolved to negotiate settlements directly or push DSCs to act
• Coordinate with Product and Operations to improve processes, reporting, and outcomes relating to represented accounts

Benefits

• Competitive hourly rate of $26-28/hour
• Comprehensive benefits package
• 401K + 5% Match
• Competitive PTO plan
• Collaborative and innovative hybrid working environment
• Opportunity to grow in your career with a growing company
• Bounce is an equal opportunity employer that is dedicated to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed