Debt Resolution Manager

General Electric Credit Union•Blue Ash, OH

1d•Onsite

About The Position

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. The Debt Resolution Manager oversees the mortgage default servicing department, including collections, loss mitigation, foreclosure, and claims, as well as bankruptcy and escrow servicing. Implements processes and procedures that improve efficiency and support results beneficial to the credit union and its members.

Requirements

High school diploma/GED required
6+ years of experience in a mortgage default, collections or similar role
5+ years of experience with bankruptcy servicing or operational experience
Extensive knowledge of regulations and guidelines set forth in the Fair Debt Collection Practices Act, Bankruptcy Code, and Reg. Z
Ability to serve as Subject Matter Expert and handle complex situations efficiently
Has sufficient knowledge of the Bankruptcy and loss mitigation process and understands the legalities and documents associated with each filing
Excellent communication skills with high degree of ability to talk to members, especially with matters of sensitivity and conflict resolution
Strong analytical skills and decisive decision-making skills
Able to work in a fast-paced environment
Must have the ability to prepare and interpret detailed written materials and perform mathematical functions
High degree of professionalism especially when working with external parties and attorneys
Proficient in working in case management and bankruptcy systems, including PACER

Nice To Haves

College degree preferred
Prior experience working in a credit union or community bank is preferred

Responsibilities

Directing the daily operations of the bankruptcy, escrow and mortgage default department and overseeing case workflows, including managing a portfolio of cases from initial filing or default to resolution or liquidation.
Reviewing, approving, and ensuring the accurate and timely preparation and electronic filing of legal documents with National Bankruptcy Services, and associated law firms.
Serving as a subject matter expert for internal and external audits, ensuring all activities adhere to applicable regulations, investor requirements, and company policies. This also includes responding to quality control findings and implementing preventative controls.
Analyzing financial statements and data to determine strategies for minimizing loss when an account defaults on a loan or other debt. This often involves managing pre-petition and post petition debt and monitoring accounts throughout the entire default process.
Acting as the primary contact and liaison between internal teams, senior management, members, creditors, attorneys, trustees, and court officials.
Carrying out management duties such as hiring, training, monitoring performance, resolving complaints, and mentoring supervisors and team members.
Identifying gaps within existing processes and implementing solutions or new procedures to improve efficiency and service levels and reduce costs.
Following up payments and closely monitoring bankruptcy and delinquent mortgage accounts with the Loan Servicing team
Resolving disputed transactions in a timely and cost-effective manner
Compiling month-end data for management
Adhering to the company's risk and regulatory standards, policies, and controls.