Experienced Debt Collection Specialist – Purchased Paper (No Weekends!)
About The Position
AllianceOne, a subsidiary of Teleperformance, is hiring experienced remote debt collection professionals to connect with consumers and resolve delinquent purchased debt accounts. In this role, you will conduct high-volume outbound calls, perform skip tracing to locate consumers, negotiate settlements and payment arrangements, and manage your collection pipeline with timely follow-ups. Success requires maintaining full compliance with the FDCPA, FCRA, and applicable state regulations while delivering professional, solution-focused customer interactions that maximize account recovery. The company values its call center professionals by providing a competitive base hourly rate and excellent commission structure along with paid training.
Requirements
- Minimum 2 to 3 years of third-party collections experience
- At least 1 year specifically working purchased paper, dormant judgments, or salvage debt
- Proven track record of hitting target metrics in a work-from-home environment
- Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms
- Must be able to accurately explain the "Mini-Miranda"
- Understand how to handle disputes
- Know how state-level SOL dictates what can and cannot be said regarding legal action
- Professional verbal communication skills
- Outstanding attendance & work ethic
- Strong ability to navigate multiple systems while speaking with customers
- Must be self-motivated
- Problem solving and critical thinking
- Must be proficient in time management
- Negotiation skills
- Goal oriented
- Computer knowledge/skills
- Good typing/keyboarding skills
- Ability and openness to work professionally with a diverse customer base
- Works well in team setting
- A criminal background check is required
Nice To Haves
- Knowledge of personal loans and/or financial services is a strong plus
Responsibilities
- Conduct high-volume outbound calls
- Perform skip tracing to locate consumers
- Negotiate settlements and payment arrangements
- Manage collection pipeline with timely follow-ups
- Maintain full compliance with the FDCPA, FCRA, and applicable state regulations
- Deliver professional, solution-focused customer interactions that maximize account recovery
Benefits
- Competitive base hourly rate
- Excellent commission structure
- Paid training
- Health Insurance (Medical/Dental/Vision)
- HSA/FSA plans
- Paid Time Off package
- Optional Daily Pay
- EAP
- 401k after 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
