Debt Capital Markets Operations Coordinator

Southstate Bank•Atlanta, GA

2d•Hybrid

About The Position

The Debt Capital Markets Operations Coordinator is responsible for taking ownership of all tasks and challenges encountered in the operation of their assigned position. This role involves processing securities transactions with a high degree of accuracy in various operational systems within a fast-paced environment, balancing multiple requests simultaneously. The coordinator will independently leverage technology and resources to achieve routine efficiencies and provide extraordinary customer service in a professional team environment. This position is hybrid and can be based out of Atlanta, Georgia, Birmingham, Alabama, or Colorado.

Requirements

Ability to manage multiple requests simultaneously and work with other team members to ensure that daily responsibilities are handled timely
Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
Must have good knowledge of business English, including spelling and punctuation when writing
Must possess basic English language skills to speak clearly and effectively with coworkers and customers
Must be well-organized, accurate, and attentive to detail
Must be cooperative and willing to assist coworkers and customers on a regular basis
Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
Must possess excellent multi-tasking skills and be able to function well under pressure
Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
Must have a keen eye for detail and follow instructions to the letter
Must be patient and willing to help others in solving problems while always maintaining a positive attitude
Minimum High School diploma or general education degree
Five to seven years related experience and/or training

Nice To Haves

None

Responsibilities

Develop and maintain Debt Capital market’s Operations procedures
Provide assistance related to budget and pricing
Participate in Risk Management and Risk Control development
Coordinate BCP/DR activities
Recommends system enhancements / leverages technology and resources to achieve efficiencies
Assists with training, management reporting and reconcilements
Assist management to prepare for audits / fulfill audit requests
Research complex transactions, investigations, or concerns
Provides extraordinary customer service to customers, colleagues, and associates (both internal and external) enthusiastically, professionally and with confidence through various means of communication.
Responsible for the accurate processing of securities transactions through various systems which includes the entry of detailed information for establishing new accounts, new security issue set up, trade tickets, settlements, payments of principal / interest and pledging, etc.
Leverages technology and resources appropriately to perform various functions efficiently including communications, recordkeeping, reporting, etc.
Researches and resolves issues independently.
Provides knowledge sharing with team members to strengthen understanding of processes, controls and regulatory requirements.
Participates in proactive team efforts to achieve departmental and company goals.
Remain knowledgeable of changes affecting securities processes that may create operational or service opportunities.
Strive to achieve an in-depth understanding of securities and processing as well as a general understanding of other Division services
Maintain good relationship with internal and external customers, management team, and other contacts