Debit Card Services Clerk I

Great Southern Bank • Springfield, MO

6d • Onsite

About The Position

Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for processing Debit Card applications and assisting customers and banking center personnel with questions regarding Debit Cards.

Requirements

• High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience and/or training.
• Or equivalent combination of education and experience.

Responsibilities

• Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to processing debit card cancelations, processing debit card reissue requests, verifying card profiles, and updating card statuses.
• Responsible for completing and processing debit card, POS, ATM and ACH disputes, which may include researching information related to the dispute.
• Maintains a strong working knowledge of the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent transactions.
• Monitors core report(s) to ensure transactions adhere to policy and procedures.
• Provides technical support for the debit card Instant Issue software and hardware.
• Perform any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED