Debit Card Services Associate
Heartland Bank and Trust Company•Quincy, MA
•Onsite
About The Position
The Debit Card Services Associate analyzes fraud, and non-fraud disputes and identifies potentially fraudulent situations. Responsible for processing the daily card control functions. Ensures efficiency and accuracy with the Bank's policies and procedures.
Requirements
- Maintain thorough knowledge of all governmental debit card regulations and Visa rules.
- Maintain thorough knowledge of all internal and external software and processes used for debit card processing.
- H.S. Diploma or GED preferred or equivalent combination of education and experience.
Responsibilities
- Provide clear and concise debit dispute decisions within established guidelines.
- Complete provisional credit to customer's accounts, if required, and help management decide on potential changes to fraud rules.
- Answer inquiries received through help tickets and participate in Card Services phone queue.
- Communicate effectively with branch staff to obtain information needed for supporting documentation for dispute creation with our debit card processor.
- Monitor daily card order transmissions for errors and enter rush cards into CPI system.
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
