Dealership Service Manager
Scharmach Automotive Group•Seattle, WA
•$125,000 - $175,000•Onsite
About The Position
As the Service Manager at Seattle MINI, you will oversee the daily operations of the service department, ensuring a high level of customer satisfaction, efficient workflows, and departmental profitability. You will lead a team of technicians, advisors, and support staff while maintaining compliance with dealership policies and manufacturer guidelines.
Requirements
- High school diploma or equivalent
- 5+ years of experience in an automotive service environment
- At least 2 years in a leadership role
- Strong knowledge of vehicle repair processes, manufacturer guidelines, and warranty procedures.
- Excellent leadership, organizational, and problem-solving skills.
- Proficiency in dealership management software and reporting tools.
- Strong communication and interpersonal skills with a focus on customer service.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Valid Washington State driver’s license with a clean driving record.
Nice To Haves
- Additional education in automotive management or a related field preferred.
Responsibilities
- Manage the overall operations of the service department, including scheduling, staffing, and workflow optimization.
- Lead, train, and mentor service advisors, technicians, and support staff to achieve performance goals and deliver exceptional customer experiences.
- Monitor key performance indicators (KPIs) such as labor hours, revenue, customer satisfaction scores, and technician efficiency, providing regular feedback and implementing strategies for improvement.
- Handle escalated customer concerns and complaints professionally, ensuring timely resolution and satisfaction.
- Collaborate with other departments, including parts and sales, to ensure seamless operations and interdepartmental support.
- Maintain accurate records for repairs, warranties, and customer interactions in the dealership management system.
- Ensure compliance with manufacturer guidelines, warranty policies, and safety regulations.
- Monitor and manage the department’s financial performance, including labor sales, gross profit margins, and expenses.
- Oversee the scheduling of repairs and maintenance to maximize technician productivity and minimize customer wait times.
- Stay updated on industry trends, technology advancements, and training opportunities for the service team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
