Dealership Service Advisor - Key Buick GMC of Rochester

Key Auto Group•Rochester, NH

5h•Onsite

About The Position

Key Auto Group believes that its people are the most important part of their team, focusing on team members first. Their success is attributed to a culture-oriented, well-trained team of professionals dedicated to exceeding customer expectations. The company encourages internal growth and promotion, with many current managers having started in entry-level positions within the Key Auto Group. This role is for a Service Advisor at Key Buick GMC of Rochester.

Requirements

Excellent organizational skills
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Oversee service orders and flow of drive lane
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Happiness scores at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of the service department
Set schedules and assigns tasks to service department employees
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain a good working relationship with factory(s) and foster positive employee relations
Collaborate with upper management to make service department hiring and discipline decisions