Dealership Receptionist / Concierge

Lundgren Subaru of Claremont•Claremont, NH

5d•Onsite

About The Position

Join Our Team! We are looking for an energetic, customer-focused Receptionist/Concierge to be the welcoming face of our dealership. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you. As the first point of contact for our customers, you will play a key role in creating a positive and memorable dealership experience while supporting our sales and service teams.

Requirements

High School Diploma or GED required.
Previous experience in customer service, hospitality, retail, concierge, or receptionist roles preferred.
Outstanding communication and interpersonal skills.
Strong organizational and multitasking abilities.
Professional appearance and positive attitude.
Basic computer skills, including Microsoft Office and email.
Ability to work efficiently in a fast-paced environment while maintaining excellent customer service.

Nice To Haves

Friendly, outgoing, and personable.
Dependable, punctual, and professional.
Detail-oriented and organized.
Team-focused with a willingness to help others.
Passionate about delivering an exceptional customer experience.

Responsibilities

Welcome customers and visitors with a friendly, professional attitude.
Ensure all guests feel valued, comfortable, and cared for during their visit.
Direct customers to the appropriate department or team member.
Assist with customer questions and provide general dealership information.
Maintain a clean, organized, and inviting reception and showroom area.
Answer and direct incoming calls in a professional and courteous manner.
Respond to customer inquiries and relay messages accurately.
Assist with appointment confirmations and customer follow-up communications.
Support dealership communication efforts to ensure excellent customer service.
Perform data entry and maintain accurate customer records.
Assist with filing, scanning, and organizing documents.
Process incoming mail and deliveries.
Provide administrative support to management and dealership staff.
Assist with dealership events, promotions, and customer appreciation initiatives.
Help check in customers for service appointments when needed.
Coordinate customer assistance and waiting area hospitality.
Support customer satisfaction and retention efforts.
Assist with lead management and customer follow-up activities.