Dealership Parts Advisor

Diehl CDJR of Moon•Coraopolis, PA

About The Position

Diehl Automotive of Massillon an immediate opening for a professional parts advisor. Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Prior vehicle parts experience is helpful, as well as some experience with Tekion. Responsibilities : Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service. Answer telephone and greet customers in a friendly and professional manner. Communicate effectively with customers and vendors via phone, in-person or email. Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner. Maintain clean and professional appearance of counter, work area, and stockroom. Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service. Order parts from suppliers based on Service Team and customer requests. Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed. Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records. Specify parts accurately. Process core returns, parts warranties and parts returns as necessary.

Requirements

Prior experience in retail/wholesale automotive parts industry helpful
Highly self-motivated
Focused on customer satisfaction and strong interpersonal skills
Must have a valid driver's license

Nice To Haves

Prior vehicle parts experience is helpful, as well as some experience with Tekion.

Responsibilities

Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
Answer telephone and greet customers in a friendly and professional manner.
Communicate effectively with customers and vendors via phone, in-person or email.
Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.
Maintain clean and professional appearance of counter, work area, and stockroom.
Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
Order parts from suppliers based on Service Team and customer requests.
Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
Check quantity and condition of goods received against invoices and purchase orders.
Check number and unit cost as well as total billing for charges against proper records.
Specify parts accurately.
Process core returns, parts warranties and parts returns as necessary.