Dealer/Dealer school

Seneca Gaming Corporation•Buffalo, NY

3d•Onsite

About The Position

The Dealer will be responsible for the efficient and responsible operation of the Table Games at Seneca Gaming Corporation. This role involves conducting assigned games in an efficient and responsible manner, adhering to all Seneca Gaming Corporation policies, procedures, and Internal Control Standards. A dealer school is scheduled to start on September 14, 2026, with class times available Monday-Thursday from 12pm-4pm or 4pm-8pm. The position requires exceptional customer service, adherence to gaming regulations, and maintaining a safe and professional working environment. Hours are determined by a 24-hour schedule, and employees must complete all required training within nine months of employment.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Applicant must successfully complete dealer training or have previous casino dealing experience.
Applicant must be fast and accurate in handling cash.
Ability to add and subtract two digit numbers and to multiply and divide. Ability to perform these operations using units of money.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to sit, stand for long periods, walk, and move through all areas of the casino.
Position requires fast, repetitive motion of hands and wrists, and frequent reaching and bending over gaming tables.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Provide accurate and efficient dealing at assigned table.
Maintain a continuous inspection of cards, ensuring the security of the same at all times.
Exchange customer currency for checks (chips) and deposit paper currency in the proper container (drop box). Ensure the safety of all gaming chips and monies entrusted.
Assist customer in playing and ensure adherence to established rules, policies and procedures.
Report any safety hazards to immediate supervisor.
Conduct the assigned games played on the tables in an efficient and responsible manner, and shall be in compliance with appropriate rule and procedures as it pertains to the Nation Gaming Operation.
Keep the working environment in a clean and safe manner.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.