Dealer Warranty Programs Specialist

Stellantis NV•Auburn Hills, MI

43d•Onsite

About The Position

Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, Dealer Warranty Programs Specialist focused on warranty programs for dealers to join the Technical Service Organization team at Mopar Headquarters, in Auburn Hills, Michigan. The Dealer Warranty Programs Specialist position is responsible for managing dealer programs that include but are not limited to a dealer evaluation program that rewards dealers with simplified claims processing based on select criteria, a program where dealers provide repair information beyond what is needed for claim review, and a program that connects assembly plants with dealers experiencing warranty issues. The specialist will use multiple systems in the warranty suite. Written and verbal communication skills are critical.

Requirements

Bachelor's degree
3+ years of data analytics or related experience
Proficient in MS Office 365
Must be able to build presentations and deliver to groups
Data analytics skills including SQL code
Ability to interact effectively with various management levels
Ability to multi-task and prioritize in a challenging and fast-paced work environment
Ability to deal effectively with a wide range of dealership personnel and field operations staff

Nice To Haves

Data analytics across multiple platforms (SAS, Stellantis Global Claim System, Snowflake, Palantir)
Engineering level systems expertise
2 years or more experience with Dealership &/or Field Claims systems and processes
Existing, positive, relationships within dealer facing organizations

Responsibilities

Dealer Evaluation Program: The evaluation program has been established for several years. A thorough analysis of the existing criteria, along with an exploration of potential alternatives, is required to ensure continued effectiveness. Leading this comprehensive review will be among the initial and critical responsibilities of the selected candidate.
Development of criteria to determine vehicle repeat repairs
Learning and updating SAS code used in evaluation processes
Weekly, monthly, and quarterly updates to dealer facing website
Evaluation, assignment, and communication of results at the dealer level and with and Field Operations
Coordination with Claim System Business owner to ensure proper system parameters
Repair Information Program: Use of AI and other analytics tools to improve understanding of repair order data analysis
Partnership with Global for common repair information standards
Coordination with Technical Assistance evaluation of repair information quality
Dealer Partnership: Analysis of dealer claims data compared to plant vehicles to identify potential dealers
Contacting dealers and Field Operations personnel for dealer selection in program
Establishing frequency of contacts between plant and dealership
Support of cross functional team (Assembly, Field Operations, Service)