Representative, Dealer Support

Masco•Vista, CA

13h•$17 - $27•Onsite

About The Position

We are hiring a Dealer Support Representative to join our Operations team! As a Dealer Support Representative, you will be responsible for managing assigned dealer accounts with a focus on offering exceptional customer service. You will work with a team of other Dealer Support Representatives and Dealer Support Clerks to achieve monthly shipment goals. You’ll serve as the main point of contact for our dealers and customers and will provide order status, billing, and shipment updates by working with other departments such as Shipping, Finished Goods, and Accounting to resolve questions in a timely manner. You will frequently handle multiple tasks such as processing return authorizations per company policy, assisting dealers and customers with part number requests, and preparing export documentation. You will be working closely with customers through a relationship-based approach to assist them with orders, other product requests, and promoting Watkins Wellness’ products. You’ll also work to resolve any customer issues by using strong problem-solving skills in an expedited manner. This position requires you to work both independently and within a strong team environment to achieve results. You will work and coordinate with several other departments to prepare dealer and customer orders for shipment per company’s guidelines. In addition to responding to customer calls and emails, you will also maintain records of order statuses and changes as well as reconcile invoices and sales orders to ensure they are correct. You will interact with dealers, customers, and other department personnel on a daily basis. You’ll be asked to suggest how to implement changes that can increase the efficiency of the department.

Requirements

One to two (1-2) years of related experience in account management, training, or the equivalent combination of education and/or experience may be considered.
Demonstrated ability to multi-task and prioritize competing tasks successfully.
Basic proficiency level in MS Office applications such Word, Excel, and Outlook.
Excellent phone and email etiquette with the ability to articulate information in a professional and thoughtful manner.
Excellent communication skills with the ability to interact with all levels within the organization as well as strong ability to work in a team environment, are required to be successful in this position.
Must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.
Must complete the required employment eligibility verification form upon hire.
Must verify identity and eligibility to work in the United States.

Nice To Haves

Bachelor's degree in Business Administration or other related field is a plus.

Responsibilities

Managing assigned dealer accounts with a focus on offering exceptional customer service.
Achieving monthly shipment goals.
Serving as the main point of contact for dealers and customers.
Providing order status, billing, and shipment updates.
Resolving questions in a timely manner by working with other departments such as Shipping, Finished Goods, and Accounting.
Processing return authorizations per company policy.
Assisting dealers and customers with part number requests.
Preparing export documentation.
Resolving customer issues by using strong problem-solving skills in an expedited manner.
Coordinating with several other departments to prepare dealer and customer orders for shipment per company’s guidelines.
Maintaining records of order statuses and changes.
Reconciling invoices and sales orders to ensure they are correct.
Suggesting how to implement changes that can increase the efficiency of the department.