Dealer Support Associate

Hyundai Capital • Plano, TX

13d • Onsite

About The Position

This position is responsible for managing dealer and internal inquiries received via inbound phone calls and email request. As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be responsible for providing best-in-class service by thoroughly researching the request and providing one-touch resolution(s) in accordance with HCA’s policies and procedures. The associate will be equipped to operate with a high level of autonomy with the capacity to support Consumer Credit, Collections, Servicing, Remarketing, Tax, and Compliance for continued organizational growth, agility, and improvement. Associates in this position will be expected to continue to develop their knowledge, skills, and abilities to support the operations’ division initiatives. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

• At least 3 years’ experience in Consumer Finance preferred
• At least 5 years' experience in a Customer Service Call Center preferred
• Experience in fast paced, agile environment
• High school diploma or general degree (GED)
• Exceptional people skills, communication skills and an ethical mindset
• Strong aptitude for numbers and calculations with high attention to detail and accuracy
• Excellent customer service, active listening, problem-solving and de-escalation skills
• Ability to multitask with little supervision in a fast pace, team environment
• Ability to manage high volume incoming calls
• Ability to provide peer feedback
• Computer/technical skills
• Ability to work under pressure
• Ability to effectively build and maintain relationships

Nice To Haves

• College degree preferred
• Broad knowledge on company product offerings preferred

Responsibilities

• Handle inbound calls and email request to help educate HCA Dealers, HCA Sales team and other internal departments regarding Pre-Funding, Post-Funding, and HCA’s consumer portfolio. Document and update all applicable, approved systems.
• Make outbound calls to HCA Dealers, Sales team, internal departments, and external parties as applicable.
• Review, request or create documents needed for the customers. Ensure conformance to HCA policies and established guidelines as well as all State and Federal Regulations.
• Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.
• Other Duties as Assigned.

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED