Dealer Support Administrator II

Yamaha Motor Corporation, USA•Cypress, CA

5d•$59,000 - $112,000

About The Position

Yamaha has an excellent opportunity for a Dealer Administrator II to join our Financial Services team in Cypress, CA. The Dealer Administrator II acts as the main point of contact between the Retail Servicing Department and its Dealer network, ensuring effective management of customer complaints, compliance with internal policies, and adherence to external regulations. The role requires a deep understanding of dealership operations and business practices, strong communication skills, and the ability to resolve complex account issues, such as chargebacks for unwinds, unperfected liens, ancillary product cancellations, and other Dealer-related monetary collections. Collaborates closely with internal teams, including sales and compliance, to maintain positive dealer relationships while protecting the company’s financial and reputational interests.

Requirements

Bachelor’s degree in business administration, Finance, or a related field (or equivalent experience).
At least 5 years of experience in dealer collections, wholesale and retail operations, customer account management, ancillary products, and title management within the automotive or finance industry.
Strong understanding of dealership operations, culture, and compliance requirements.
Excellent verbal and written communication skills.
Ability to handle sensitive and complex issues with professionalism and discretion.
Strong problem-solving skills, with a focus on detail and accuracy
Proficiency in Microsoft Office Suite

Responsibilities

Address and resolve issues related to Dealer chargebacks, including those stemming from unwinds, missing documentation, Dealer misconduct, fraud and lien perfection issues. Manage timely collections and resolution of outstanding amounts in compliance with company procedures.
Handle inbound and outbound communications with Dealers regarding account issues, customer complaints and other related matters. Serve as the main point of contact for Dealer inquiries, providing timely and accurate responses to ensure strong relationships.
Follow up with Dealers that fail to adhere to company policies and procedures, escalating as necessary. Investigate and resolve issues related to missing titles, ensuring proper lien perfection. Identify and address Dealer misconduct, escalating critical issues to the sales leadership and/or legal teams as necessary.
Monitor Dealer practices to ensure compliance with internal policies and external regulations. Build a solid understanding of dealership operations, culture, and business practices to foster trust and cooperation.
Work together with the Servicing team to collect outstanding past due refunds for ancillary product cancellations from the Dealerships and collaborate closely with the sales team and other internal departments (as needed).
Maintain accurate records of Dealer communications, issues, and resolutions. Identify trends and provide feedback to improve Dealer compliance and operational efficiencies. Provide monthly and quarterly reporting to the management team.
Adhere to company policies, procedures, and regulatory compliance guidelines, ensuring all title-related activities are performed accurately and timely.
Other duties as assigned