Dealer Support Representative

KIMBER MFG., INC.•Troy, AL

10h

About The Position

The Dealer Support Representative is a key staff member responsible for providing support to Kimber’s Sales staff and the dealer network that they manage. The Dealer Support Representative must be highly organized, manage multiple priorities, handle complex order entry and scheduling, maintain positive working relationships with the dealers in their region, and establish a successful working relationship with the Sales personnel they support.

Requirements

Proficient with MS Office, email, and ability to master new applications (e.g. ERP software)
Knowledge of firearms; quality, features, safety, etc.
Professional and cordial demeanor
Accurately type 35 words per minute or faster
Ability to use phones, copiers, and other standard office equipment properly
Mastery of the English language
Excellent communication skills both verbal and written
Cross functional team builder/player with high levels of professionalism, integrity, and enthusiasm
Must be able to work accurately and efficiently in a fast work environment that has the potential to change due to regulatory and business needs
Need to be detail oriented and highly organized with the ability to multi-task
Experience working independently with little supervision
High School Diploma or GED
Ability to read, analyze, and interpret quality performance reports and create solutions.
Ability to effectively present information to management, public groups, and/or boards of directors.
Ability to collect and document data
Ability to follow written and oral instructions
Ability to perform complex and varied tasks
Ability to perform simple, repetitive tasks for an extended period of time
Required knowledge of MS Excel and MS Word using MS Windows platform. MS PowerPoint and Outlook.
This position requires compliance with the Export Administration Regulations ('EAR"). Must be a "U.S. Person" as defined by all pertinent regulations and are required to show proof substantiating this upon being hired.
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction.
While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch.

Nice To Haves

Bachelor’s Degree in Business Administration or related field
Kimber Customer Service experience is highly desired

Responsibilities

Maintain regular and open lines of communication with dealers
Establish positive rapport with all dealers in the territory
Ensure unified messaging with the Regional Sales Manager to the dealer
Order entry and line-item scheduling
Provide delivery lead times
Run backlog reports, invoices, pack lists, order confirmations, etc.
Coordinate order approvals from Buying Groups
Answer technical questions
Troubleshoot order and shipping errors
Create RMAs and provide RMA updates
Liaison for billing and delivery matters
Compile new dealer file and assist with onboarding
Gather and report market intelligence
Recommend and implement tools to provide a superior customer interaction with the company
Attend trade shows and events as needed
Effectively communicate and notify supervisor when there are discrepancies
Must be able to accurately input all required data into the manufacturing database
Complete other duties as assigned by manager