Dealer Success Manager

Capital One•Plano, TX

3d•Hybrid

About The Position

The Dealer Success Manager (DSM) acts as a Strategic Consultant and Customer-Centric Partner to auto dealers, operating within the Capital One Sales Process. This role involves close collaboration with POD counterparts to strategize and achieve success, providing consultative expertise and training enablement to support core sales objectives. The DSM is instrumental in expanding Capital One's footprint by contributing to and supporting POD efforts in gaining and retaining Navigator Platform subscribers. This includes providing specialized expertise during initial pitches, employing compelling closing techniques, and taking ownership of seamless setup, expert training, and strategic Return on Investment (ROI) conversations. The DSM will educate and gain buy-in from key auto dealer stakeholders to ensure they maximize the value of Capital One's technology and processes, directly impacting the company's bottom line. This role is key to Capital One's technology and relationship evolution. Capital One seeks dedicated, disciplined sales professionals who excel in a team environment, are experts in process improvement, and possess strong interpersonal skills. The ideal candidate can effectively communicate and influence partners across the company and at multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential. Due to the training and product nature of this role, a customer-centric individual who excels at training and driving tool adoption, with the ability to deeply understand the product and troubleshoot technical issues quickly, is required.

Requirements

High School diploma, GED or equivalent certification
At least 1 year of experience in Process Management
At least 1 year of experience in Relationship management

Nice To Haves

Bachelors Degree
2+ years of experience in Process Management
2+ years of experience in Relationship management

Responsibilities

Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
Handle Product and Process troubleshooting, specifically relating to Navigator Platform.
Conduct frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.