Dealer Success Manager Coach
About The Position
As a Dealer Success Manager People Leader with Capital One Auto, you’ll have an amazing opportunity to train, coach, motivate, share winning best practices and improve processes within our Sales Organization while working directly with our Outside Sales partners around the country. In this role, you will also serve as a People Leader, directly managing Dealer Success Managers to ensure their success in the role and holding the ultimate responsibility for your team's overall performance. This position reports directly to the Regional President and requires close collaboration with the Regional Sales Manager, Regional Relationship Manager, and the broader POD teams. This cohesive partnership is essential to delivering exceptional service to our Dealer customers. We are excited to be growing our team to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years experience in staff management and training
Nice To Haves
- Bachelor’s Degree
- 5+ years of experience in staff management and training
- 3+ years of experience in the Auto Finance industry
Responsibilities
- Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development.
- Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers.
- Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
- Ongoing focus and development for all Dealer Success Managers through continued education forums.
- Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to.
- Effectively communicate across the organization including Senior Leadership.
- Some travel may be required up to 50%
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
