Dealer Services Specialist - CLS

GM Financial•Irving, TX

10d•Hybrid

About The Position

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters. This position will be posted until filled.

Requirements

Knowledge of company policies and procedure
Ability to make sound business decisions based on policies and procedures
Oral/written communication and interpersonal skills
Detailed oriented and capable of managing multiple opportunities simultaneously
Excellent customer service skills
Effective Keyboarding skills
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
0-2 years previous experience in commercial lending
Associate Degree

Nice To Haves

Pref High School Diploma or equivalent
Bachelor’s Degree
Master’s Degree

Responsibilities

Providing exemplary and prompt customer service to dealerships and internal customers.
Daily administration of the receivable and dealer-facing systems.
Contact with dealership staff, internal company departments, auctions and floorplan insurance providers.
Effectively communicate with dealers, outside vendors, management, and peers ensuring serviced dealerships and internal customers are provided with exemplary and prompt customer service.
Making outbound and taking inbound calls to provide exemplary dealer support and documenting conversations and account activity accurately.
Perform collections on upcoming and /or past due payments.
Assist and train dealership customers and GM Financial staff in the practical use of the floorplan (dealer-facing) system, as well as relevant floorplan standards and procedures.
Perform accurate set-up/maintenance for floorplan credit lines.
Assist in take-out process from prior lender.
Process all exceptions ensuring accuracy and appropriate approvals obtained.
Collaborate with peers and share best practices.
Effectively communicate any dealer issues to management.
Maintain acceptable defect rate on all Wi updates.