Experienced Dealer Service Advisor

Bell Ford•Phoenix, AZ

About The Position

Bell Ford is seeking a highly experienced Dealer Service Advisor to join our team. The ideal candidate will have at least three years of Service Advisor experience within a dealership environment, be customer‑focused, and thrive in a fast‑paced setting. As an Experienced Dealer Service Advisor, you will serve as the primary point of contact for service customers, ensuring their needs are met with professionalism, transparency, and a positive attitude. If you are passionate about delivering exceptional service and ready for your next opportunity, we want to hear from you.

Requirements

3+ years of Service Advisor experience at a dealership
Strong working knowledge of automotive systems and repair services
Excellent communication, sales, and interpersonal skills
Valid Driver’s License with a clean driving record
Ability to multi‑task in a high‑volume service environment

Nice To Haves

Experience with Reynolds & Reynolds software preferred

Responsibilities

Serve as the trusted point of contact for walk‑in and scheduled service customers
Actively listen to customer concerns and recommend appropriate service solutions
Provide accurate repair estimates and obtain customer authorization
Work closely with technicians to manage repair workflow and timelines
Deliver timely, professional updates to customers regarding service status
Maintain detailed and accurate service documentation and records
Stay informed on current promotions, service packages, and attachment opportunities
Maintain a clean, organized, and customer‑ready workspace
Uphold Bell Ford’s commitment to quality, integrity, and professionalism