Dealer Sales Specialist

Folience Inc•Sumner, IA

About The Position

At Life Line, you won’t just build parts — you’ll help build ambulances that save lives every day. When you join our team, you become part of something bigger. We foster a supportive, team-oriented environment where your skills grow, your hard work is valued, and your contributions truly make a difference. The Dealer Sales Specialist/Order Processor serves as the primary project coordinator for assigned ambulance orders, owning each order through its full lifecycle — from initial entry to production handoff through final delivery of a completed unit built exactly as specified. This role is responsible for ensuring every work order is complete, accurate, and fully detailed before a unit enters the build process. The position requires close, ongoing communication with Key Account Managers to resolve questions and address issues as they arise, as well as coordination across internal teams to keep the process moving efficiently. Experience with Quote Writer is a plus; candidates without it can develop proficiency on the job.

Requirements

Proficiency with QuoteWriter to manage order inputs, updates, and adjustments.
Strong organizational skills with keen attention to detail.
Ability to act with integrity and make decisions in the best interests of both Lifeline and our dealers.
Excellent communication skills, with the ability to effectively handle both internal and external customers through phone, email, and face-to-face interactions.
Ability to read and interpret work orders and technical specifications.
Problem-solving skills and the ability to make decisions under pressure.
Must be a self-starter with strong work discipline and time-management skills.
High school diploma required.
Must adhere to all safety policies and procedures.
Team player who is results-oriented and motivated to achieve high standards in every aspect of the role.
Applicants must be legally authorized to work in the United States without the need for sponsorship now or in the future.

Nice To Haves

Experience with Quote Writer is a plus
Experience with project management or serving in a liaison capacity is preferred.
Knowledge of Lifeline products and chassis options is a plus.
college degree in a related field or equivalent experience preferred.
Experience with sales, customer service, or project management, preferably in a manufacturing or technical setting.

Responsibilities

Serve as the secondary point of contact for dealers throughout the order process, from initial inquiry through delivery, ensuring that all order details and specifications are correct.
Review orders in detail using QuoteWriter to ensure accuracy of product specifications, custom options, and all relevant details for production.
Proactively identify and resolve any discrepancies or issues in the order details, collaborating with Engineering, Production, and Materials departments as needed.
Maintain communication with Key Account Manager on a regular basis so we can better serve our dealers and their customers.
Work order specific communication with dealers, providing timely updates on order status and addressing any work order specific questions or concerns that arise during the production process.
Act as the liaison between internal teams, including Production, Engineering, and Sales, ensuring all parties are aligned on order specifications, timelines, and any changes or challenges.
Lead pre-production meetings to finalize details with internal teams and ensure all stakeholders are prepared for the order to move forward.
Act as the project coordinator for each order. Coordinate between the Key Account Managers, dealer, production, and other internal departments to ensure timely and accurate execution.
Work closely with Engineering to verify custom items and ensure all options are viable within the project scope and production capabilities.
Monitor production timelines and ensure the Key Account Manager is informed of any changes or delays that may impact delivery.
Assist dealers with any questions regarding QuoteWriter, chassis requirements, and other order and product details.
Support dealers with pricing, bids, and special options using QuoteWriter as needed for potential or ongoing orders.
Work with production personnel to ensure the order is properly communicated and set up for success.
Partner with internal teams to address any production-related issues that may arise during the manufacturing process.
Assist Key Account Managers with customer deliveries as needed, ensuring the final product meets all specifications and is delivered on time.
Adhere to all safety policies and procedures.
Support cost reduction goals and work to improve efficiency where possible.
Perform additional duties as assigned by management.