Dealer Sales Coordinator

Clopay•Troy, OH

8d•Hybrid

About The Position

Clopay Corporation is seeking a Dealer Sales Coordinator for its Florida, Georgia, Virginia, and North and South Carolina territories. This role involves actively engaging with top dealers to review sales data, provide marketing support, onboard new accounts, and ensure timely processing of paperwork and special pricing requests. The coordinator will also support sales and operations teams with events, train dealers on online tools, and maintain CRM accuracy. Travel is regularly required to support sales efforts and dealer relationships.

Requirements

A minimum of 2 years of sales or customer service experience.
Strong computer skills.
Travel is regularly required.
Outstanding customer service skills.
Ability to self-manage time.

Nice To Haves

A Bachelor's degree is preferred or combination of experience and education.

Responsibilities

Actively work the Top 100 for each assigned DC to review bleeders, lost opportunities and thank dealers for their business.
Provide marketing support for commercial and residential sectional stocking programs in assigned DCs.
Onboarding of new dealer accounts to include: welcome packets, credit forms, product comparisons, program and product training, electronic price pages, who to contact, online tools and I-store/Portal initial set up.
Make outbound calls to MAD/AD dealers to follow up on promotions, CLC status and co-op dollars.
Ensure timely and accurate processing of paperwork and special pricing request for both residential/commercial.
Return phone calls within 4 hours and email within 24 hours.
Develop, support and follow-up on company sponsored promotions/DC promotions.
Assist the Sales/Operations team with DC Open Houses or Customer Appreciation Events by creating flyers, communicating to dealers, ordering necessary marketing materials, promotional items, developing an agenda, contacting presenters and other supporting manufacturers. Assist with calls to help get headcount on those attending.
Support dealers and/or Account Manager training of online tools, such as MyDoor, Web Gen 3.0, iStore and MyClopay. Utilize inside service support team for weekly and one on one trainings.
Assist/Evaluate MPQ’s as needed.
Notify appropriate regional or DC manager of reported dealer service issues.
Assist Account Managers with Gross Sales allowance or Goodwill credits as needed.
Ensure follow-up communication of new products, product/engineering changes, national promotions, etc. to all dealers when making courtesy calls.
Work with AMDs to ensure that DC’s have competitive tier pricing based on market demands & feedback from dealers. Collect, analyze and forward competitive information to AMD’s/Regional Managers.
Update and maintain CRM accuracy with contact information, sales call notes and any other pertinent information.
Identify and Travel with Account Managers to key customers and dealer targets.
Work with AMDs to ensure DC Showrooms and selling centers are up to date and effective in promoting Clopay products, services and programs.
Control sales expenses within budgeted guidelines.
Any other duties as assigned by the Manager of Dealers Sales Support or Regional Sales Manager.