Dealer Relations Associate

S&P Global Mobility

9d • Onsite

About The Position

Part of automotiveMastermind’s success is attributed to our unique culture and “One Team…” philosophy. The Dealer Relations Associate (DRA) will embody this philosophy and act as an extension of our Dealer Relations Team by providing support in any/all necessary administrative and dealer partner outreach functions. The Dealer Relations Associate will be assigned to support one Director, Dealer Relations along with their team of Dealer Relations Managers, usually made up of 7 to 10 people. Each Director maintains a book of business of 100+ accounts (dealerships) and the Dealer Relations Managers are responsible for servicing these stores in a variety of ways.

Requirements

• Two years professional experience – administrative sales, marketing, or customer service preferred.
• Prior Automotive, SaaS or Automotive SaaS is preferred.
• Experience in a high-volume, fast-paced, client-facing and/or technology-driven environment is a plus.
• Proficient in Microsoft Suite products, Excel, Word, OneNote, and PowerPoint.
• Experience working with CRM tools, Salesforce and are at ease with technology.
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.
• Strong ability to establish rapport and develop meaningful relationships with your clients.
• Highly curious, eager to learn and adaptable to new challenges.
• Strong aptitude for problem solving, including research and cross departmental collaboration.
• Proactively solicit feedback, ask clarifying questions and resolve issues in a non‐confrontational way.
• Team player with the ability to collaborate on customer accounts, new features and internal processes.
• Think quickly on your feet and handle ambiguity.
• Strong attention to detail.
• Ability to concurrently work on multiple projects as part of a team or independently, while managing competing deadlines.
• Regularly assess your own performance and adapt your work to achieve better results.
• Continually look to improve your professional career, as well as strive for personal growth.

Nice To Haves

• College degree preferred.
• Commutable to our London, Ontario office or located in the Mountain or Pacific Time Zone in Canadian Provinces preferred.

Responsibilities

• Deliver 3 - 4 virtual user training sessions to our dealer partners each week via Zoom to multiple participants at a time, sharing best practices and efficiencies of our technology.
• Obtain and submit required marketing co-op related documents which allow dealerships to be reimbursed for part or all of automotiveMastermind’s services via email to dealerships in your market once a month or on a custom request basis.
• Coordinate, manage, and escalate dealer support tickets for DRMs and follow up to ensure timely completion and resolution of original ticket.
• Prepare and build out monthly and quarterly business presentations extracting data and insights from internal metrics and data, namely the Performance Insights Dashboard, in order to highlight utilization, possible attribution concerns and areas of opportunity for dealerships in your market.
• Execute daily administrative support, carrying out assignments that include but are not limited to: Discounts, MSRP adjustments, Custom Model-Mapping, Adding/Removing new users, Trade Book Adjustments, PS lines, Pre-Owned APRs, Trim Confirmations.
• Establish a close professional relationship with dealer partners in your market that will foster continued support and reduce the reliance on the Dealer Relations Manager.
• Provide reliable and ongoing communication by phone, Zoom or email, answering any questions or concerns and resolving any issues for dealer partners in your market.
• Provide additional support on other assignments based on your team’s needs, including but not limited to additional reporting, virtual user training, custom reports, and other ad-hoc requests.

Benefits

• Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree