Dealer Regional Product Specialist - Southwest

Springs Window Fashions•Los Angeles, CA

22d•$70,000 - $100,000•Hybrid

About The Position

The Regional Product Specialist - Southwest is a key member of the dealer sales team, providing technical support and expertise to independent dealers within a designated region. This role serves as the main point of contact after orders are entered and fulfilled, supporting customers and assisting dealers in pre-planning for orders. The position involves providing technical support, troubleshooting, and potentially conducting site visits. The ideal candidate will possess a sales mindset, strong communication and follow-up skills, a high level of product expertise across the Graber portfolio, and the ability to develop close customer relationships.

Requirements

High school diploma required; college degree preferred.
7+ years of sales experience; industry experience in window treatments or interior design preferred.
Ability to travel up to 50% within the assigned region; valid driver’s license and good driving record required.
Candidates with industry and SWF product knowledge are strongly encouraged to apply.
Strong communication, presentation, and interpersonal skills.
Aptitude to develop and maintain strong working relationships with internal and external parties.
Creative problem solving is essential; must have imagination and innovative ideas to recognize and respond to customer’s needs.
Comfort with hand tools, ladders, navigating construction sites and safety best practices.
Aptitude to develop and maintain strong working relationships with internal and external parties.

Nice To Haves

College degree preferred.
Industry experience in window treatments or interior design preferred.
SWF product knowledge

Responsibilities

Collaborate with the Dealer Sales team in designated region to drive strategic initiatives.
Provide service, technical support and product training to our dealers/franchisees (before and after sale).
Provide training support for the TSMs throughout the region.
Primary point of contact for escalated order concerns/trouble shooting and site visits across the designated region.
Must be able to lead and assist in measures and installations.
Provide high-level of technical support to dealers/franchisees throughout the region as a subject matter expert.
Provide troubleshooting and creative solutions when required for complex jobs/job sites.
Build value-add relationships with dealers/franchisees; ensure best practices and maximize success with our product portfolio.
Provide reporting to Regional Sales Manager detailing issue resolution and educational investments.
Be a resource for our quality team, providing feedback from the field.