Dealer Monitoring Project Manager

Stellantis•Auburn Hills, MI

About The Position

The Dealer Monitoring Project Manager is a critical position within the quality organization. This role is responsible for coordinating quality improvement initiatives through effectively collaborating with the various stakeholders (e.g. Quality, Legal, Audit, TSO, Finance, etc.) as well as 3rd Party Vendors. The role will help improve transparency and accountability of dealer claim submissions through data analysis and strategic reviews. This is a fast-paced environment providing rapid delivery for our business partners. You will be working in a highly collaborative environment that values speed and quality, with a strong desire to drive change and value.

Requirements

Bachelor’s degree in Business, Marketing, Engineering or similar discipline
10+ years of experience in Part Sales, Marketing, Operations, or Finance
Proven problem solving and analytics skills
Capability to review, understand and analyze data from a business analytics standpoint
Self-starter with ability to multi-task and take ownership of programs
Ability to work in a quickly evolving fast-paced environment
Excellent team building and facilitation skills
Excellent verbal and written communication skills
Experienced presenter and public speaker
Advanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience

Nice To Haves

Advanced degree (Master's) in Business or Marketing
Experience in project/program management
Automotive/Dealership retail or aftermarket experience
Robust understanding of Dealership Operations

Responsibilities

Overall Project Manager to coordinate all actions, efforts, and initiatives to monitor dealer warranty behavior.
Daily meetings with the different stakeholders to follow up on progress and impact of their respective processes.
Collaboration and team building across multiple departments to achieve objective of encouraging positive dealer behavior regarding warranty claims.
Identify process failures or opportunities to improve monitoring and ensure accurate repairs are being completed.
Review existing data available and reports to identify needs, improvements and efficiencies.
Collecting data, trends, etc. that will be shared into governance committees and other organizational groups.
Drive change to the organization.
Take complex situations and programs and simplifying them for use across all levels of experience and knowledge.
Facilitate project reporting and support inquiries.
Sharing program metrics and collaborating with other departments to escalate issues quickly and effectively.
Present data findings and opportunities within any setting including presentations to executive level leadership.