Work From Home Dealer Lien Perfection Sr. Coordinator

Capital One•Plano, TX

11d•Remote

About The Position

The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts and working the initial contact on new accounts. A likely match for this position is a self-motivated individual that can work under limited supervision who has efficient time management, multitasking, problem-solving, and attention to detail skills.

Requirements

High School Diploma, GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 1 year of experience working in the Financial Industry
At least 1 year of experience using Google Suite or Microsoft Office
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Nice To Haves

At least 4 years of Customer Service or Call Center experience
At least 2 years of experience in the Financial Industry
At least 1 year of title processing experience

Responsibilities

Provide a world-class experience for our customers through strong communication skills
Updating various trackers, sending out documents to customers and DMVs & verifying accuracy of documents
Demonstrate excellent organizational skills, time management skills, and attention to detail
Ensure accuracy and highest quality assurance standards
Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner
Exhibit professionalism & morale with associates at all levels including external contacts
Call dealerships and customers to obtain title status updates
Call DMVs and previous lien holders when necessary
Run state inquiries
Place necessary documents on a tracker to send to perfect the accounts
Send lien placement documents to customer
Answer emails and voice mails within an SLA period