Dealer Liaison

GM•Fort Worth, TX

16d•Onsite

About The Position

The Role The Fort Worth PDC Dealer Liaison is the primary point of contact for dealers and customers regarding Fort Worth PDC operations. This role is responsible for resolving customer issues related to orders, claims, returns, transportation, and logistics while ensuring timely communication, accurate information, and complete issue resolution. The position works closely with plant leadership, operations, field sales, and multiple corporate teams to support customer satisfaction and operational effectiveness. What You'll Do: Serve as the main contact for Fort Worth PDC dealer and customer inquiries. Coordinate special order requests such as cancellations, pull‑aheads, release holds, alternate ship‑to locations, and PO shipping exceptions. Answer questions related to order status, backorders, restrictions, reviews, and referrals. Partner with Order Management, Customer Assistance, IT, and other subject matter experts to resolve issues. Work with XPO, the Traffic Office, and ACDelco Logistics to provide shipment tracking and support improvements in delivery performance. Collaborate with Quality leadership, IC/Quality Clerks, and hourly teams to communicate customer concerns and identify root causes. Input, research, approve, or deny customer claims and material returns using Parts Workbench or host systems. Review material return documentation for accuracy and completeness. Present claims exceeding approval thresholds to the Plant Manager. Train customers on Claims and Material Return processes, including use of Parts Workbench. Maintain daily communication with Field Sales to coordinate customer issue resolution. Support National Accounts including Amazon, Advance, NAPA, O’Reilly, Carquest, AutoZone, and Co‑Man accounts. Attend daily supervisor meetings to communicate customer issues and understand operational priorities. Participate in Retail Claims and ACDelco Operational Excellence initiatives.

Requirements

Bachelor’s degree or equivalent experience
Strong knowledge of logistics and supply chain processes
Excellent written and verbal communication skills
Strong analytical and problem‑solving abilities
Ability to work effectively across all levels of the organization
Customer‑focused and results‑driven approach
Proficiency with basic math and logistics/warehouse systems

Nice To Haves

Experience with claims, material returns, and order management
Distribution, warehouse, or dealer support experience

Responsibilities

Serve as the main contact for Fort Worth PDC dealer and customer inquiries.
Coordinate special order requests such as cancellations, pull‑aheads, release holds, alternate ship‑to locations, and PO shipping exceptions.
Answer questions related to order status, backorders, restrictions, reviews, and referrals.
Partner with Order Management, Customer Assistance, IT, and other subject matter experts to resolve issues.
Work with XPO, the Traffic Office, and ACDelco Logistics to provide shipment tracking and support improvements in delivery performance.
Collaborate with Quality leadership, IC/Quality Clerks, and hourly teams to communicate customer concerns and identify root causes.
Input, research, approve, or deny customer claims and material returns using Parts Workbench or host systems.
Review material return documentation for accuracy and completeness.
Present claims exceeding approval thresholds to the Plant Manager.
Train customers on Claims and Material Return processes, including use of Parts Workbench.
Maintain daily communication with Field Sales to coordinate customer issue resolution.
Support National Accounts including Amazon, Advance, NAPA, O’Reilly, Carquest, AutoZone, and Co‑Man accounts.
Attend daily supervisor meetings to communicate customer issues and understand operational priorities.
Participate in Retail Claims and ACDelco Operational Excellence initiatives.