Dealer Launch and Enablement Associate

Urban Science•Detroit, MI

8d•Hybrid

About The Position

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! As part of the Dealer Direct team, the Dealer Launch & Enablement Associate plays a critical role in supporting the Business Development (BD) team and ensuring a smooth onboarding experience for new automotive dealership clients. This role supports both the sales lifecycle and the client activation process, handling solution setup, Salesforce integrations, lead processing, and dealer enrollment tasks that prepare new clients for success with Urban Science solutions. This role has current Hybrid Workplace flexibility local to our Detroit, MI office. Candidate must be available and willing to work in-person three days per week. URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

Requirements

Strong communication skills and professionalism when engaging clients and internal partners.
Demonstrated ability to work with accuracy, attention to detail, and a sense of urgency.
Ability to learn complex data-driven solutions and explain processes clearly to dealers.
Strong organizational skills, with the ability to manage multiple tasks and competing priorities.
Verbal Communication: Ability to deliver information clearly, listen actively, and engage in client-facing conversations.
Written Communication: Ability to produce clear, structured, and accurate client correspondence.
Analytical Thinking: Ability to follow structured workflows, identify setup issues, and problem-solve through step-by-step logic.
Initiative: Demonstrates drive and enthusiasm to support team goals and improve processes.
Customer Service: Ability to understand dealer needs and provide timely, supportive responses.
Teamwork: Ability to work cooperatively with BD, Dealer Success, Operations, and other teams.
Flexibility/Adaptability: Ability to work effectively in varied situations and shifting priorities.
Time Management: Strong ability to maintain pacing on onboarding tasks and follow-up responsibilities.
University degree preferred; Business, Marketing, or related field beneficial.
One year of experience in business development support, dealership operations, BDC, sales administration, or onboarding roles.
Proficiency with Microsoft Office (PowerPoint, Excel, Outlook) required.

Nice To Haves

Experience in dealership sales, BDC, Internet, or similar automotive roles strongly preferred.
Automotive industry experience strongly preferred.
Experience with CRM platforms such as Salesforce or HubSpot preferred.

Responsibilities

Manage the dealer enrollment and onboarding process, coordinating closely with the BD and Dealer Growth teams to ensure a streamlined activation experience.
Manage solution setup and configuration, including SalesAlert and TrafficView onboarding workflows, user access, account setup, and CRM integration checks.
Coordinate Salesforce CRM integrations, validating data connections and ensuring lead and customer records flow properly into the system.
Process and monitor incoming leads, ensuring timely routing, accuracy, and data quality for internal and external stakeholders.
Communicate directly with dealerships to gather required onboarding assets, confirm details, schedule meetings, and manage follow-up.
Maintain accurate and timely updates in Salesforce, including opportunity notes, onboarding tasks, contact data, and status changes.
Prepare supporting materials, including reports, client-facing documents, presentations, and solution usage.
Partner with Dealer Success Specialists and Operations to support training coordination, usage tracking, and early client engagement milestones.
Identify opportunities to enhance the dealer onboarding experience, offering insights to improve process efficiency and client satisfaction.
May represent Urban Science on virtual onboarding sessions or handoff calls, supporting BD and Dealer Success teams.
Works with manager to complete annual goal setting and performance reviews in a timely manner.
Works with manager to prioritize other duties as assigned.