Education and Enablement Associate, Enrollment

Thyme Care • Nashville, TN

6d • $34 - $38

About The Position

As a Training Associate, your primary responsibilities will include developing and maintaining effective training materials, curricula, and learning solutions that support the onboarding and ongoing development of the enrollment team. This role focuses on instructional design, e-learning creation, and content development, with occasional facilitation support. The Enrollment Team serves as the first point of contact for prospective members, guiding them through the enrollment process with compassion and clarity. Enrollment Specialists conduct high-volume outreach via phone, email, and text to educate patients about Thyme Care’s oncology navigation services and address participation concerns; they verify eligibility and insurance, ensure accurate documentation, and coordinate timely handoffs to clinical teams. Enrollment Specialists maintain a strong understanding of Thyme Care’s mission and services to clearly communicate value to patients and caregivers. This position will play a fundamental role in developing and maintaining the standards of quality and training that Thyme Care strives to meet by ensuring that new hires and existing Enrollment Care Team members receive the training and coaching to be successful in their roles. In addition to ensuring that Enrollment Team new hires receive the necessary training to be successful in their roles, this position will also play a key part in partnering with your quality team peers to discover trends and training needs to inform better enablement materials and coaching areas for the enrollment of the Care Team. This role reports into the Quality, Training, and Enablement Manager and in it, you will spend a significant portion of your time each day, building training materials, training resources like job aids, virtual training modules and develop training resources for ongoing department education, such as product updates/releases, changes in workflows/processes, etc. As a secondary role of your position, you will also be facilitating and or assisting with virtual training sessions for new hire onboarding, training needs during the new hires ramp up period, continuing education and professional development of current enrollment team members. This role will help to build and develop a comprehensive Enrollment Care Team onboarding program at Thyme Care, ensuring member, partner, physician, and health plan satisfaction.

Requirements

• 4 - 7 years of experience in but not limited to, training curriculum development or instructional design, preferably in a healthcare, insurance, or medical support setting.
• Prior experience supporting or training within an enrollment team or similar patient-facing administrative healthcare function preferred but not required.
• Experience in developing and delivering both instructor-led, self paced and virtual training programs
• Familiarity with onboarding processes, especially in regulated environments
• Excellent communication and presentation skills (both written and verbal)
• Proficiency in using Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate, etc.)
• Ability to analyze training needs and evaluate training effectiveness using metrics
• Project management skills and ability to coordinate multiple training initiatives simultaneously
• High attention to detail and organizational skills
• Proficiency in Instructional design, Technical writing, Content management, Visual communication, Process documentation, Collaboration.
• Proficient in or have a working knowledge of Google Suit (Doc’s, Sheets, Slides) and familiar with tools like Zoom, Slack, etc.
• Ability to work collaboratively with cross-functional teams including HR, Compliance, Operations, and IT
• Patient, approachable, and skilled at working with adult learners from various backgrounds
• Adaptable to changes in healthcare regulations, internal processes, and technologies
• Strong ethical standards and commitment to confidentiality, especially when handling patient data or sensitive information
• Bachelor’s degree preferred (Specialization in Education or Healthcare-related field is preferred but not required). If currently working towards BA is a plus.
• Knowledge of HIPAA and healthcare compliance standards (preferred)

Nice To Haves

• Certified Professional in Training Management (CPTM) or similar training certification (preferred)

Responsibilities

• Design and develop onboarding and job-specific training content tailored to enrollment workflows
• Work with SMEs to gather input and ensure content accuracy
• Maintain and update the Learning Management System (LMS)
• Create e-learning modules, presentations, SOPs, and job aids
• Support process documentation and knowledge base updates

Benefits

• We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees