Dealer Experience Specialist

PACCAR•Renton, WA

3d•Onsite

About The Position

The Dealer Experience Specialist's primary function is to provide a high level of support to our network of Kenworth and Peterbilt Dealers by troubleshooting any order issues and supporting a variety of inquiries received via web and phone. These requests are related to order placement, order modification, expediting, shipping, availability and pricing.

Requirements

Bachelor's degree desired
Previous experience in a fast-paced, Customer Service environment, preferred
Excellent communication skills both verbal and written
Strong Negotiation skills
Ability to work closely with others in a team environment
Relationship building and de-escalation skills
Strong technical skills and ability to maneuver through multiple programs utilizing dual monitors
Ability to think outside of the box and make decisions in ambiguous situations
Highly attentive to details
Demonstrated ability to follow up on tasks until they are brought to closure

Nice To Haves

French or Spanish language a plus

Responsibilities

Advise Dealers concerning order status and changes, shipping information, product availability, product programs, and pricing policies.
Negotiate vendor availability and lead times based on Dealer needs
Resolve issues pertaining to shipments, expediting and special order handling while providing a high level of service
Special Projects as needed

Benefits

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short- and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift