Dealer Analyst

American Honda Motor Co., Inc.•Troy, OH

1d•Hybrid

About The Position

The Dealer Analyst position is a customer support role for dealership parts managers, assisting dealers via phone and email. The Dealer Analyst is responsible for researching and resolving parts-related inquiries from Auto (Honda & Acura), PSP, Power Equipment, and Marine dealerships. This role involves providing excellent customer service, accurately processing claims, and giving timely feedback on credit issues. Additionally, it supports internal DPSM field operations and ensures dealer compliance with Parts System Guide (PSG) policies.

Requirements

High School Diploma.
One plus years of customer service experience preferred
Good written, interpersonal and telephone communication skills
Advanced working knowledge of MS Office Applications and AHM software/applications
Demonstrated ability to work in a team-oriented environment is a must

Nice To Haves

One to two years of college preferred, or work related experience
Knowledge of automobile, motorcycle, and power equipment line is a plus

Responsibilities

Parts Ordering (availability, pricing, color code, etc.)
Order Status & Maintenance
Parts Returns Requirements
Missing Dealer Credits
Core Return & Credits
Daily monitoring of the 9 PC OAR mailboxes and take necessary action
Processing Manual OAR Claims
Investigate Dealer Rejection Disputes - Review QFG Pictures, Dealer Pictures, and Carrier Delivery Receipt Documentation
Inbound ACD Coverage - Answer incoming calls, research and respond to internal and external customers, and support group efforts for effective phone coverage
Identification and resolution of publication and parts error
Dealer communication regarding Parts Quality and Manufacturing Related Issues
Inflator Warranty Claim Errors Resolution
Campaign Parts Recall Dealer Inquiries
Coordinate group concerns and assist dealers with complex technical questions regarding quality control, customer orders, and stock checks