DeafLink Scheduler
About The Position
The League for the Blind & Disabled DeafLink Scheduler The League’s DeafLink Program is seeking a dedicated, hard-working and self-motivated Scheduler to join our team. This position is responsible for providing support services for DeatLink and its business customers, consumers and interpreters. The ideal candidate should have a strong work-ethic, excellent problem-solving skills, and be motivated to serve our community. Prefer a qualified person with a disability and knowledge/experience with the deaf community. Apply through The League at https://theleague.easyapply.co
Requirements
- High school diploma or its equivalent.
Nice To Haves
- Prefer a qualified person with a disability.
- Prefer experience with Deaf culture/community and knowledge of the Americans with Disabilities Act.
Responsibilities
- Answer and route routine phone calls.
- Enter interpreter requests into scheduling software, ensuring they are complete and accurate.
- Receive and record scheduling software requests for sign language interpreters.
- Ensure that interpreters used by DeafLink meet all the requirements for the jobs they are assigned.
- Communicate with business customers to confirm the availability of interpreters.
- Initiate business customer reminder contacts the day before scheduled interpreting services.
- Issue, file, log and maintain accurate purchase of service agreements (POSA).
- Conduct consumer and business customer surveys and record in accordance with DeafLink's "Measurement Framework".
- Inform consumers, businesses, government entities, and social service entities about DeafLink services and benefits.
- Maintain positive relationships with business customers, consumers, interpreters, League staff, and the general public.
- Assist with department reports by providing needed data.
- Perform clerical duties associated with the position.
Benefits
- $4.00 per month for employee Health Insurance (only $48.00 a year!)
- $3,000 Health Reimbursement Account fund for out-of-pocket medical expenses
- FREE employee dental coverage, long-term disability, and salary-based group life insurance
- Optional benefits include vision, voluntary life insurance, critical illness and accident insurance
- Bonus structure based on employee and program performance
- Employee retirement investments can begin on day 1 and after two Decembers, the company will contribute 4.5% of your gross salary into a Simplified Employer Plan.
- 14 paid holidays, paid vacation after 6 months, 2 personal days upon hire, and sick time accrues monthly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
