DE-ESCALATION SECURITY SPECIALIST

Johnson Memorial Hospital•Franklin, IN

7d•Onsite

About The Position

Johnson Memorial Health is seeking a DE-ESCALATION SECURITY SPECIALIST to join their team. This role is crucial for maintaining a safe and secure environment within the Behavioral Health Unit (BHU) and across the hospital property. The specialist will utilize de-escalation techniques, respond to crises, conduct patrols, manage access control, and provide support services. This position requires a high school diploma or GED, at least one year of relevant experience, and a valid Indiana Driver's License. The successful candidate will be expected to obtain Crisis Intervention Training (CIT) within six months of hire. Preferred qualifications include previous medical or hospital experience and certifications such as Physical Security Professional (PSP) or Certified Protection Officer (CPO).

Requirements

High School Diploma/GED is required.
At least 1 year of relevant experience required.
Current non-restricted Indiana Driver's License required.
Crisis Intervention Training (CIT) to be obtained within 6 months of hire.

Nice To Haves

Physical Security Professional (PSP), or Certified Protection Officer (CPO) certification preferred.
Previous medical or hospital experience preferred.

Responsibilities

Utilize SECURE de-escalation and crisis intervention techniques during crisis situations.
Apply de-escalation practices within the BHU as directed by the Charge Nurse or BHU Leadership.
Assist with physically combative patients in accordance with CMS standards, ensuring patient dignity and safety.
Participate in post-incident debriefings for both patients and staff.
Respond to urgent safety concerns, including patient disruptions, system failures (e.g., flooding), Ambulance and other emergency vehicle arrivals, and other emergencies.
Assist in patient escorts to and from facilities.
Assist with patient intake and dismissal as needed.
Conduct regular rounds of interior and exterior BHU areas, checking for unsecured doors, equipment issues, and general safety.
Round in patient care areas to help ensure adherence to safety protocols, unit rules, and Johnson Memorial Health (JMH) policies.
Patrol parking areas, especially during shift changes, to support staff safety.
Document and report all findings and shift activity accurately.
Secure and release doors during normal operations and emergency situations.
Assist with safe movement of patients, staff, and visitors during emergency events.
Perform physical security screenings to maintain a safe environment.
Perform routine preventive maintenance observations, such as monitoring and testing alarms.
Monitor snow accumulation and notify Plant Operations management when necessary.
Investigate and report suspicious individuals, activities, and abandoned vehicles JMH Security Officers.
Verify identification when appropriate.
Respond to suspicious activity and work with JMH Security Officers when needed.
Provide safe escort services for patients, staff, and visitors.
Conduct foot patrols of JMH properties.
Respond promptly and professionally to all calls for service.
Respond to and assist in investigations involving criminal activity or vehicle incidents on hospital property.
Maintain accurate and detailed reports, records, and activity logs.
Enforce JMH rules and policies through professional interaction with patients, staff, and visitors.
Provide guidance and clear direction to others while maintaining professionalism.
Participate in Quality Improvement and Quality Assurance initiatives as directed.
Perform other related duties as assigned.
Clearly communicate and continuously support the Mission and Values of Johnson Memorial Health (JMH).
Conduct all activities in compliance with applicable laws, regulations, standards, and JMH policies and procedures including Blood and Body Substance Precautions.