DCS Program Lead - Phoenix - Behavioral Health (7541)

Terros Health•Phoenix, AZ

1d•Hybrid

About The Position

Terros Health is seeking a DCS Team Lead to provide coordination, oversight, and quality assurance for Rapid Response and Crisis Stabilization services for children in the custody of the Department of Child Safety (DCS). This role involves monitoring service delivery, ensuring clinical accuracy of treatment plans and documentation, and supporting team members to achieve high-quality outcomes. Terros Health is a healthcare company with over 55 years of experience providing primary care, mental health, and substance use treatment, focused on the whole person and dedicated to recovery and saving lives. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes, guided by our core values of integrity, compassion, and empowerment. We are recognized as one of the 'Most Admired Companies' by AZ Big Media.

Requirements

High School Diploma or GED and a minimum of 1.5 years of behavioral health experience, OR Associate’s degree in a related field, OR Bachelor’s degree in a non-behavioral health field with 1 year of behavioral health experience, OR Bachelor’s degree in a behavioral health–related field
A minimum of one year of experience providing direct services to children and families involved in behavioral health, child welfare, crisis response, or related human services settings.
Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience and meet requirements of Terros Health’s driving policy.
Ability to work in both office and community-based settings
Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
Must have the ability to perform first aid, and cardiopulmonary resuscitation as necessary and appropriate.
Basic computer skills and ability to utilize an electronic health record (EHR)
Must pass a TB Test, Drug Screen and Background Check.

Nice To Haves

Experience working with diverse populations in behavioral health, including individuals with serious mental illness, co-occurring disorders, and varying levels of care needs.
Experience providing community-based or field-based services.
Familiarity with Motivational Interviewing or other engagement techniques.
Knowledge of local community resources and systems of care.
Bilingual - Language Differential are also Available!

Responsibilities

Oversees and coordinates all Integrated Rapid Response (IRR) and Stabilization referrals, collaborating with the Clinical Manager of DCS Outpatient Services and DCS Dispatcher to ensure timely assignments to appropriate team members.
Monitors caseload activity to ensure team members schedule and complete client visits at the required frequency, in accordance with clinical direction.
Supports the Clinical Manager with outreach and networking activities to educate referral sources and community partners on available services and to promote referral growth.
Assists with onboarding, training, and ongoing skill development of team members.
Serves as the primary point of contact for team‑related inquiries and stakeholder concerns; assumes managerial responsibilities during the Clinical Manager’s absence.
Performs Quality Management activities, including monthly Stabilization quality assurance reviews and customer service feedback collection from referral sources and placements.
Build and maintain collaborative relationships with key stakeholders, including families, DCS, RBHAs, and community partners, and respond to stakeholder requests in coordination with leadership.
Conducts IRR assessments and Stabilization appointments during staffing shortages, ensuring compliance with required timelines and clinical standards.
Engages with foster families and group homes to provide education, support, and recommendations aimed at crisis prevention and placement stability.

Benefits

Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Floating Holiday each calendar year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts (Gym memberships, Car rentals, Flights, hotels, movies and more)
Bilingual pay differential