DCM Case Manager Supervisor - West Virginia

ENDEAVORS • Beckley, WV

2d • $30 - $30 • Onsite

About The Position

The DCM Case Manager Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner. Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position. The DCM serves as the primary point of contact for disaster survivors and is responsible for assessing disaster-caused unmet needs, assisting survivors with the development and implementation of their recovery plans, coordinating resources and services, and supporting cases through recovery and closure.

Requirements

• Associate’s degree in a related field
• Minimum of one year of experience in publicly facing case management
• Knowledge of FEMA’s Disaster Case Management framework
• Knowledge of 2 C.F.R. 200, 44 C.F.R., and the Stafford Act
• Proficiency in Microsoft Word and Excel
• Technical skills in analysis, business accounting principles, and knowledge of construction methodologies
• Ability to successfully clear the required criminal background check
• Bachelor’s degree in behavioral sciences, human services, social services, or related fields OR High School diploma or GED plus 4 years of experience in child welfare, disaster response, recovery services, or multidisciplinary case planning.
• With Bachelor’s Degree: 4+ years relevant experience in child welfare, disaster response, or recovery environments.
• With High School Diploma/GED: Prior experience in child welfare or disaster response environments.
• Must maintain regular and acceptable attendance as determined by employer.
• Valid driver’s license with a clear record.
• Daily use of a personal vehicle required.
• Must be willing to travel as needed and maintain reliable transportation.
• Must pass criminal background checks.
• Must not pose a direct threat or significant risk to the safety or health of self or others.

Nice To Haves

• 2 years supervisory experience.
• Prior experience in child welfare or emergency/disaster response environments.
• Bilingual (English/Spanish) communication skills.
• 2+ years supervisory experience (with Bachelor's Degree).
• 2 years supervisory experience (with High School Diploma/GED).
• Bilingual skills preferred (with High School Diploma/GED).

Responsibilities

• Provide Vision and Leadership: Serve as a visible and accessible leader, meeting regularly with Case Managers to staff caseloads, resolve challenges, and ensure survivors’ needs are met. Keep staff informed on program updates, contract requirements, and organizational priorities.
• Develop and Empower Staff: Ensure assigned staff are trained, supported, and motivated to meet program deliverables. Supervise Case Managers by making quality hiring decisions, training, mentoring, and modeling trauma-informed care and best practices, monitoring performance, documenting progress, and delivering evaluations. Foster a culture of accountability, growth, and service excellence.
• Ensure Quality and Compliance: Assign and balance Disaster Case Manager caseloads weekly to ensure manageable workloads. Review assigned cases weekly for compliance, progress toward goals, and timely updates of Individual Recovery Plans (IRPs) and Service Plans. Provide case guidance and technical support to ensure high-quality, client-centered services.
• Collaborate and Drive Results: Meet regularly with Supervisors and Program Managers to evaluate performance, address challenges, and recommend improvements. Generate and deliver reports, dashboards, and case status updates. Promote innovation by asking solution-oriented questions such as “How can we improve outcomes?” and “What barriers can we remove?”
• Promote Growth and Professional Development: Identify training needs and encourage staff participation in workshops, seminars, and FEMA/state trainings. Model commitment to continuous learning.
• Foster Collaboration and Community Trust: Maintain open communication with staff, survivors, and community partners. Build strong, reliable relationships to strengthen coordinated services.
• Exemplify Mission-Driven Leadership: Demonstrate servant leadership by prioritizing the child, family, Veteran, or client in every decision. Embody the mission to “Empower people to build better lives for themselves, their families, and their communities.”
• Other Duties: Perform additional responsibilities as assigned to support program success and organizational growth.

Benefits

• Endeavors provides a workplace free from discrimination and harassment based on race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any characteristic protected by law.
• Employment decisions are based on job-related qualifications and abilities.
• Endeavors provides reasonable accommodations for qualified individuals with disabilities or based on sincerely held religious beliefs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED