DC Process Improvement Manager
About The Position
Motorola Solutions is seeking a DC Process Improvement Manager to join their Critical Communications (LMR) organization. This role is responsible for managing continuous improvement projects and supporting Quality/Cost/Delivery operations for North and Latin America. The position involves working closely with a partnered 3PL (Third-Party Logistics) provider on a day-to-day basis, driving and supporting continuous improvement activities and projects. The manager will also develop monthly capacity plans for DC 3PL operations by analyzing sales forecasts, order bookings, and delinquency data. A key responsibility is driving the New Product Introduction (NPI) process, collaborating with the NPI team and 3PL to ensure timely execution and implementation of NPI programs. The role also entails leading continuous improvement initiatives within the 3PL and broader operations, using data-driven insights for strategic decision-making. Additionally, the manager will spearhead and manage special customer projects, including custom labeling and packaging specifications, and serve as the primary escalation point for the offshore Purchasing team to resolve blocked shipments. Oversight of reverse logistics activities between MSI and the 3PL, and ensuring processes meet required Audit Standards in collaboration with Corporate Audit and the 3PL are also part of the role. The manager will drive resolution and closure of audit findings, run Oracle Cycle Count reports, and monitor/coordinate with the 3PL to resolve cycle count issues. Finally, the role involves creating reports using SQL to access the Enterprise Data Hub (EDH) and immersing AI programs into operational processes.
Requirements
- Previous experience working with 3PL or distribution center operations.
- Project Management experience.
- Strong working knowledge of Oracle ERP.
- Proficient in use of SQL to generate ad hoc reports.
- Strong working knowledge of Inventory Management and Audit processes.
- Strong data analysis and problem solving skills.
- Demonstrate AI curiosity and a proactive approach to exploring and learning new AI tools and techniques (e.g., Prompt Engineering) for process optimization.
- Capable of developing detailed project plans, status reports and managing escalations.
- Ability to manage multiple projects within a matrix organization, in a fast paced environment with rapidly shifting priorities.
- Ability to collaborate with Supply Chain teams across various global time zones.
- Ability to step in for the Site Lead, ensuring leadership continuity and seamless operations during their absence.
- Bachelor's Degree.
- 5 or more years working experience in Distribution, Operations, Manufacturing, Warehouse, Transportation or similar environment.
Responsibilities
- Managing continuous improvement projects while supporting Quality/Cost/Delivery operations for North and Latin America.
- Working closely with partnered 3PL on a day-to-day basis and driving and/or supporting continuous improvement activities/projects.
- Developing monthly Capacity Plan for DC 3PL operations by analyzing Sales Forecast, Order Booking and delinquency data.
- Driving the New Product Introduction (NPI) process, working directly with the NPI team and 3PL to ensure timely execution and implementation of NPI programs.
- Leading continuous improvement initiatives within the 3PL and broader operations, leveraging data-driven insights to guide strategic decision-making.
- Spearheading and managing special customer projects including custom label and packaging specifications to meet requirements.
- Serving as the primary escalation point for the offshore Purchasing team to resolve blocked shipments (invalid PO, ASN, Part Number).
- Overseeing the Reverse Logistics activity between MSI and the 3PL.
- Working directly with Corporate Audit and the 3PL to insure all processes meet required Audit Standards.
- Driving resolution and closure of Audit Findings.
- Running Oracle Cycle Count reports and monitoring/coordinating with 3PL to resolve Cycle Count issues.
- Creating reports by using SQL to access EDH (Enterprise Data Hub).
- Immersing AI programs into operational processes.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
