DC Ops Technician V - Weekend 1st shift

Rackspace Technology•US-VA-IAD3, VA

1d•$79,619 - $116,699•Onsite

About The Position

The Data Center Operations Technician is responsible for IT infrastructure and customer configurations in the data center, ensuring customer server environments remain secure and operational and supporting 99.999% uptime. The position is based in Ashburn, Virginia, and is scheduled Saturday through Wednesday, 7:00 a.m. to 4:00 p.m. Eastern Time. The role provides technical support and troubleshooting across server hardware, operating systems, networking, storage, cabling, and customer configurations. It also serves as a technical escalation point, helps train data center operations staff, and maintains global alignment with company processes and policies. The role requires a strong understanding of data center infrastructure, including the relationship between electrical, HVAC, and redundant systems, as well as adherence to security, safety, and housekeeping standards. The position requires at least three years of data center or equivalent technology experience and at least three years of experience or familiarity building, repairing, or upgrading hardware. Additional qualifications describe eight years of data center experience. Applicants must be able to work in the United States without restrictions, lift 50 pounds overhead, and occasionally travel for two to four weeks per year. The role requires flexible availability for 24x7x365 coverage, including weekends and holidays. Compensation ranges from $79,619 to $116,699 per year depending on geographic market and job-related factors. The compensation package may also include annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan.

Requirements

High school diploma or equivalent required.
At least three years of experience working in a data center environment or equivalent technology background required.
At least three years of experience, or demonstrated familiarity, building, repairing, or upgrading hardware components required.
Eight years of data center experience stated in the qualifications.
Experience with Dell PowerEdge and HP ProLiant rack server hardware required.
Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load balancers, and Alert Logic IDS required.
Experience with Cisco Catalyst 2900, 4900, and 6500 and Nexus series switches, and ASR series routers required.
Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems, and EMC VMAX and VNX SAN systems required.
Ability to work in the United States on an unrestricted basis.
Ability to work a flexible schedule with 24x7x365 coverage, including holidays and weekends.
Ability to prioritize in a fast-paced, high-pressure environment and resolve escalated issues and events.
Experience leading root cause analysis investigations.
Exceptional written and verbal communication skills, proficient typing, and professional phone etiquette.
Proficiency with productivity software, including Microsoft Office and Open Office, and email client software.
Reliable transportation and willingness to travel occasionally, approximately two to four weeks per year.
Ability to lift 50 pounds overhead.
Strong understanding of storage RAID configurations and requirements.
Some knowledge of data center engineering, including three-phase power, busway power distribution systems, and power and thermal capacity planning.
Personal qualities include excellent verbal and non-verbal communication, anticipating issues and solutions, taking the lead when needed, actively soliciting feedback, proactively solving problems, and making rational decisions under pressure.

Nice To Haves

University or college degree preferred.
At least three years of experience in a customer service-oriented position preferred.
Industry-recognized certifications in operating systems, networking, security, and/or storage technologies preferred.
At least two years as a Rackspace employee preferred.

Responsibilities

Use custom monitoring software and the internal ticketing system to support customers.
Identify and troubleshoot complex failures on x86-based servers, including replacing failed hardware components.
Troubleshoot operating system storage issues involving file systems, disk management, and RAID technologies.
Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMware ESX Server.
Administer operating systems and resolve configuration file, permission, login, password, and connectivity issues.
Troubleshoot complex LAN connectivity issues and restore remote access using SSH, Terminal Services/Remote Desktop Services, or Remote Access Controllers.
Supervise and assist with troubleshooting, configuration, and replacement of network devices, including routers, switches, firewalls, load balancers, and security appliances.
Supervise and assist with troubleshooting, configuration, and replacement of shared and dedicated SAN, DAS, and NAS storage devices.
Complete customer configuration maintenance, including hardware modifications, operating system installation, device mounting in cabinets, and required cabling.
Troubleshoot copper and fiber cabling, including installation testing and connectivity issues.
Communicate technical information about customer configurations concisely and professionally.
Apply an understanding of data center systems, including electrical, HVAC, and redundant infrastructure.
Follow company security, health, safety, and local governing requirements.
Serve as the primary technical escalation point for DCOPS personnel at other levels.
Coordinate onboarding and training for new DCOPS team members, and prepare and deliver technical training sessions for data center staff.
Maintain meticulous 5S and housekeeping practices and keep assigned areas clean and organized.
Use Rackspace software toolsets to monitor and support customer configurations and complete work across data centers when required.
Complete customer maintenance and troubleshooting accurately, following published policies and processes to avoid rework and support global alignment.
Investigate customer incidents and potential risks using root cause analysis and support timely resolution of technical events.
Review process and policy documentation in the knowledge base for accuracy and relevance, assist with formatting corrections, and ensure team training is completed by due dates.
Communicate with internal personnel, customers, and vendors about customer issues, configurations, objectives, tasks, and work status.
Prioritize work in a fast-paced, high-pressure environment, including resolution of escalated issues.